Customer Service Manager
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £27,061 per year |
| Hours: | Full time |
| Closing date: | 26 December 2025 |
| Location: | CM20 2DA |
| Remote working: | On-site only |
| Company: | B&M Retail |
| Job type: | Permanent |
| Job reference: | 21161 |
Summary
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Harlow store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing:
Lead and motivate the front-end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace
What we're looking for:
Experience managing teams in retail or hospitality
Strong numeracy and problem-solving skills
A flexible, hands-on attitude with great people skills
Passion for retail and delivering exceptional customer service
Why join B&M?
We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M!
We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
Competitive salary + bonus potential
Up to 33 days' holiday
10% discount at B&M and Heron Foods
Clear career path with real progression opportunities
Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Harlow store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing:
Lead and motivate the front-end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace
What we're looking for:
Experience managing teams in retail or hospitality
Strong numeracy and problem-solving skills
A flexible, hands-on attitude with great people skills
Passion for retail and delivering exceptional customer service
Why join B&M?
We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M!
We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
Competitive salary + bonus potential
Up to 33 days' holiday
10% discount at B&M and Heron Foods
Clear career path with real progression opportunities
Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.