GP Surgery - Receptionist part time
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | £12.30 per hour |
| Additional salary information: | £12.30 an hour |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | Milton Keynes, MK14 6BL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3962-25-0007 |
Summary
This is a front-facing role at the centre of the practice. You will work on the reception desk and phones, managing a high volume of patient contact throughout the day. Your role is to welcome patients, manage enquiries in person and by telephone, book and amend appointments, handle messages accurately and support safe patient access to clinical services. Clear communication, strong customer service skills and attention to detail are essential. The work is constant and fast paced. You must be able to prioritise, manage pressure and remain calm, polite and professional at all times. Patients may be anxious, frustrated or distressed, and you are expected to respond in a supportive, respectful and controlled manner. Accuracy matters. You will be responsible for recording information correctly, following processes precisely, handling confidential information safely and passing messages on without delay. Mistakes in this role can affect patient care. You will work closely with clinical and administrative colleagues and are expected to be reliable, punctual and consistent. A strong work ethic, personal accountability and pride in your work are essential. This role suits someone who genuinely wants to work in general practice, understands the importance of patient experience and takes responsibility seriously. Who this role is not for This role is not suitable for someone looking for a quiet, slow or low-responsibility role, someone who struggles with pressure or high workload, or someone who does not enjoy regular patient contact. It is also not suitable for applicants applying only to meet benefit requirements. What we expect from applicants Strong customer service skills Accuracy and attention to detail Ability to stay calm under pressure Professional attitude and reliability Commitment to confidentiality and patient safety