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Concierge Team Leader / Health Inclusion Champion
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | £28,860.00 to £31,671.00 per year |
| Additional salary information: | £28860.00 - £31671.00 a year |
| Hours: | Full time |
| Closing date: | 23 December 2025 |
| Location: | Slough, SL1 1TH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9151-25-1476 |
Summary
Leadership & Team Coordination Line manage and supervise the Band 2 Concierge staff, ensuring effective rota coverage and workload allocation. Provide day-to-day leadership, mentoring, and support to the team. Oversee standards of patient interaction, ensuring a welcoming, inclusive, and efficient environment. Support recruitment, induction, and ongoing training of staff. Undertake appraisals, monitor attendance, and address performance issues in line with Trust policies. Operational Responsibilities Ensure smooth operation of front-of-house services across all diagnostic areas. Liaise closely with clinical and administrative teams to coordinate patient flow and minimise waiting times. Oversee patient check-in, wayfinding, and support processes. Manage the appearance and safety of reception and waiting areas. Escalate operational issues or risks to the CDC Operations Manager promptly. Health Inclusion & Patient Advocacy Act as the Health Inclusion Champion for the CDC, ensuring equitable access for underserved and vulnerable patients. Build relationships with community partners, including homelessness services, voluntary sector groups, and primary care. Identify patients requiring additional support (e.g. language assistance, safeguarding, accessibility) and coordinate appropriate interventions. Promote awareness and training within the CDC team on inclusion, safeguarding, and culturally sensitive communication. Support delivery of the Neighbourhood Health Programme objectives within the CDC. Data & Service Improvement Maintain records of daily patient activity, using Epic and ICE. Monitoring attendance, and feedback. Collate and report data on patient experience and equality of access. Participate in audits and contribute to service improvement initiatives. Support development of processes to improve patient experience and reduce barriers to access. Governance & Compliance Ensure the team complies with Trust policies, including safeguarding, confidentiality, infection prevention and control, and data protection. Be familiar with emergency procedures, including fire, major incident, and security protocols. Attend relevant meetings, training, and development sessions.