Security Officer
| Dyddiad hysbysebu: | 16 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Ionawr 2026 |
| Lleoliad: | SE13 7HB |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 87637 |
Crynodeb
Job Overview
-Purpose of the Role
-To protect customers' property, personnel, and assets by delivering security services in full accordance with Assignment Instructions (AIs) and any updates.
-To deliver results that meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), maintaining full responsibility and accountability to support contract retention.
-To undertake ongoing training for continuous self-development.
-Achieve targets by delivering great customer service and creating memorable moments. Exceed expectations by offering unexpected solutions or thoughtful gestures that make customers feel special.
Main Duties
Operations
-Ensure compliance with all company policies, legal, and regulatory requirements as directed by the Security Account Manager and in line with UK law and guidance.
-Complete all assigned tasks and duties as detailed in the published Assignment Instructions (AIs).
-Regularly review and be familiar with Assignment Instructions, proactively suggesting amendments that could improve service levels.
-Maintain compliance with industry and statutory legislation, including the requirement to hold a valid front-line licence in Security Guarding or Door Supervision (to be worn at all times on duty). A CCTV PSS SIA Licence and additional contractually required courses are also mandatory.
-Fulfil all legal obligations and safety requirements associated with the role.
-Follow instructions and procedures appropriately, respecting the chain of command.
-Work methodically, systematically, and in an orderly manner.
Training
-Complete all required competency training, including the use of security technology, conflict management, and health and safety protocols, to a satisfactory standard within designated timelines.
-Undertake additional or refresher training as directed by the Security Account Manager, such as annual updates on legal requirements or emergency procedures, to ensure ongoing self-development.
-Use technology effectively to achieve key objectives and continuously develop job knowledge and expertise.
-Ensure licence renewals are completed at least 16 weeks before expiry.
Security and Health & Safety
-Remain vigilant and promptly report any health and safety hazards or potential hazards on site.
-Stay alert to threats or environmental changes and take appropriate action to prevent disruption, loss, or damage.
-Use initiative and involve others immediately if a situation escalates or becomes threatening.
-Maintain professionalism during challenging situations or when dealing with difficult customers.
-Complete accurate and detailed notebook entries promptly after any incident for use in the Incident Report process.
-Adhere to schedules and demonstrate commitment to both Mitie and the client.
-Contact emergency services and the Communication Centre to report all incidents.
This job description outlines the key responsibilities and expectations for the Security Officer role. Additional duties may be assigned as needed to meet the business's and client's requirements.
What we are looking for
-Previous Security Experience
-SIA License
-CCTV License
-SC Clearance desirable