Patient Services Assistant - Park View Health Partnership
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | £25,419.62 per annum WTE |
| Hours: | Full time |
| Closing date: | 30 December 2025 |
| Location: | RH15 8HS |
| Remote working: | On-site only |
| Company: | Modality Partnership |
| Job type: | Permanent |
| Job reference: |
Summary
Job advert – Patient Service Assistant
Patient Services Assistant (Receptionist)
Modality Partnership – Mid Sussex Division
Locations: Park View Health Partnership
Modality Partnership Mid Sussex Division is recruiting a Patient Services Assistant (Receptionist) to join our friendly team. This is a full-time post, though part-time (minimum 25 hours) will be considered.
You will play a key role in supporting patients, clinicians and the wider Primary Care Team, helping ensure the smooth day-to-day running of the practice. We are looking for individuals who share our CARE values: Commitment, Accountability, Respect and Excellence.
About the Role
This is a varied, patient-facing and administrative role, combining reception duties with back-office tasks. You will:
• Support patients with appointment bookings and general enquiries (in person and by phone)
• Signpost patients to appropriate services
• Complete administrative and clerical tasks
• Work flexibly as part of a busy practice team
This is not a standard 9–5 role and requires adaptability, initiative and teamwork.
About You
This role suits someone who:
• Enjoys working with patients and providing high-quality customer service
• Is confident, compassionate and professional
• Has strong communication, IT and organisational skills
• Can remain calm and effective under pressure
Previous experience in customer service, call handling or healthcare is desirable.
Benefits
• NHS Pension Scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Flexible working and enhanced family-friendly policies
• Wellbeing support and initiatives
About Modality Partnership
We are one of the UK’s largest GP super-partnerships, caring for over 450,000 patients with a workforce of 1,500+ staff. We focus on innovation, collaboration and improving patient and staff experience.
Additional Information
• A full job description is available in the supporting documents on Modality Website where you will complete your application
• A driving licence is required due to cross-site working
• We are an Equal Opportunities Employer
Pre-employment Requirements
• Right to work in the UK (no sponsorship available)
• Vaccination status checks (role dependent)
• Two references (one from current or most recent employer)
• Disclosure of employment gaps of 6 weeks or more
Modality Partnership reserves the right to close this vacancy early.