Patient Services Assistant
| Posting date: | 16 December 2025 |
|---|---|
| Salary: | £13.00 per hour |
| Hours: | Full time |
| Closing date: | 30 December 2025 |
| Location: | RH10 4HY |
| Remote working: | On-site only |
| Company: | Modality Partnership |
| Job type: | Permanent |
| Job reference: |
Summary
Modality Partnership Mid Sussex Division has a full-time vacancy, will consider part time for a minimum of 25 hours, for a Patient Services Assistant (Receptionist) to work at Crawley Down and Ship Street Surgery. The postholder will provide support to the patients, doctors, practice manager, and all other members of the extended Primary Care Team, by ensuring smooth running of the Practice on a day-to-day basis as an integral part of the patient services team.
This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high quality customer service and ensuring patients have a positive experience.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you are interested in learning more, please read on.
Main duties of the job
This is a varied, patient-facing and administrative role requiring caring, confident individuals with strong communication, customer service, and IT skills. The postholder will support patients with enquiries, book appointments, signpost to appropriate services, and carry out a range of front-desk and back-office administrative tasks as a key member of the practice team.
Overview of your organisation
We are one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of 1,500+. We focus on innovative, scalable solutions to improve services, and this role works with key stakeholders to harmonise practices and enhance patient and staff satisfaction. Alongside patient-facing duties, the role develops strong back-office administrative skills within Primary Care. We offer employee benefits, NHS pension, career development opportunities, and are an Equal Opportunities Employer committed to the Equality Act 2010.
Job Description
Please refer to the supporting documents for the full job description and core responsibilities on the Modality Website. This role is ideal for someone passionate about helping patients, handling enquiries, and developing IT skills using systems such as MS Word, Outlook, and Excel. If you’re seeking a rewarding daily challenge, we welcome your application to join our growing team.
The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification: What are the minimum requirements all candidates need to meet?
Qualifications and Experience:
We require high performing team members to join our team with:
Knowledge
Customer service principles and practices Basic medical terminology
Reception protocols
Basic telephone call management, including taking and transferring calls NHS systems
MS Word, Outlook, Excel and other relevant software packages
Knowledge of / experience from within NHS/General Practice
Previous call-handling experience
Skills
Customer service orientation
Excellent listening, communication and interpersonal skills
Problem-analysis and problem-solving
Administrative and organisational skills
Ability to follow policies, practices and protocols.
Stress tolerance
Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
Computer-literate and adaptable in using different software
Personal Qualities
Confident and welcoming demeanour
Professional approach to work
Good telephone manner
Strong team player
Smart appearance
Exercises tact and discretion at all times
Demonstrates initiative to handle any unforeseen events during a shift
Demonstrates flexibility towards new working practices and towards working hours
A driving licence is required due to the location of the sites and cross site cover
This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high quality customer service and ensuring patients have a positive experience.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you are interested in learning more, please read on.
Main duties of the job
This is a varied, patient-facing and administrative role requiring caring, confident individuals with strong communication, customer service, and IT skills. The postholder will support patients with enquiries, book appointments, signpost to appropriate services, and carry out a range of front-desk and back-office administrative tasks as a key member of the practice team.
Overview of your organisation
We are one of the UK’s largest GP super-partnerships, serving over 450,000 patients with a workforce of 1,500+. We focus on innovative, scalable solutions to improve services, and this role works with key stakeholders to harmonise practices and enhance patient and staff satisfaction. Alongside patient-facing duties, the role develops strong back-office administrative skills within Primary Care. We offer employee benefits, NHS pension, career development opportunities, and are an Equal Opportunities Employer committed to the Equality Act 2010.
Job Description
Please refer to the supporting documents for the full job description and core responsibilities on the Modality Website. This role is ideal for someone passionate about helping patients, handling enquiries, and developing IT skills using systems such as MS Word, Outlook, and Excel. If you’re seeking a rewarding daily challenge, we welcome your application to join our growing team.
The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification: What are the minimum requirements all candidates need to meet?
Qualifications and Experience:
We require high performing team members to join our team with:
Knowledge
Customer service principles and practices Basic medical terminology
Reception protocols
Basic telephone call management, including taking and transferring calls NHS systems
MS Word, Outlook, Excel and other relevant software packages
Knowledge of / experience from within NHS/General Practice
Previous call-handling experience
Skills
Customer service orientation
Excellent listening, communication and interpersonal skills
Problem-analysis and problem-solving
Administrative and organisational skills
Ability to follow policies, practices and protocols.
Stress tolerance
Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
Computer-literate and adaptable in using different software
Personal Qualities
Confident and welcoming demeanour
Professional approach to work
Good telephone manner
Strong team player
Smart appearance
Exercises tact and discretion at all times
Demonstrates initiative to handle any unforeseen events during a shift
Demonstrates flexibility towards new working practices and towards working hours
A driving licence is required due to the location of the sites and cross site cover