Income Officer
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | £33,332 per year |
| Hours: | Full time |
| Closing date: | 14 January 2026 |
| Location: | Llandudno Junction, Conwy County |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | North Wales Housing |
| Job type: | Permanent |
| Job reference: |
Summary
Income Officer
Are you confident, compassionate, and driven to make a difference? This is your chance to play a vital role in helping residents sustain their homes and build stronger communities.
Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
The Package
• Permanent contract
• 35 hours per week, Monday to Friday
• Salary of £33,332 per annum
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme
The Role – Income Officer
As an Income Officer, you’ll thrive in a fast-paced, people-focused environment, where your problem-solving skills and ability to communicate clearly will make a real impact every day. If you’re resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you!
Your skills can change lives - step into a role where precision meets purpose and help us keep communities thriving.
Our Requirements – Income Officer
• Level 3 Chartered Institute of Housing or equivalent experience
• Understanding of legislative and regulatory requirements for rental income
• Understanding of arrears recovery and Court procedures
• Demonstrable experience of working in an office environment
• Demonstrable experience of case management
• Developed problem solving skills
• Ability to work efficiently and to deadlines
• Ability to work flexible hours if required
• Full UK driving licence and access to own transport
• Confident to converse in Welsh when required
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a Basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.
Are you confident, compassionate, and driven to make a difference? This is your chance to play a vital role in helping residents sustain their homes and build stronger communities.
Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.
Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.
The Package
• Permanent contract
• 35 hours per week, Monday to Friday
• Salary of £33,332 per annum
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme
The Role – Income Officer
As an Income Officer, you’ll thrive in a fast-paced, people-focused environment, where your problem-solving skills and ability to communicate clearly will make a real impact every day. If you’re resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you!
Your skills can change lives - step into a role where precision meets purpose and help us keep communities thriving.
Our Requirements – Income Officer
• Level 3 Chartered Institute of Housing or equivalent experience
• Understanding of legislative and regulatory requirements for rental income
• Understanding of arrears recovery and Court procedures
• Demonstrable experience of working in an office environment
• Demonstrable experience of case management
• Developed problem solving skills
• Ability to work efficiently and to deadlines
• Ability to work flexible hours if required
• Full UK driving licence and access to own transport
• Confident to converse in Welsh when required
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a Basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.