Head of Patient Experience & Public Engagement | Dorset County Hospital NHS Foundation Trust
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £55,690 - £62,682 Per Annum |
| Hours: | Full time |
| Closing date: | 14 January 2026 |
| Location: | Dorchester, DT1 2JY |
| Company: | Dorset County Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7590958/405-25-AC541PEPE |
Summary
The post holder willbe requiredtolead and develop a robust Patient Experienceand Public EngagementStrategywith the Director of Nursing,Deputy Director of Nursingand Divisional Heads of Nursing and Quality. In collaboration with theDirector of NursingandChiefMedicalOfficer, provide visible senior leadership to ensure that there are effectivePatient experiencestrategiesacrossthe Trust, with processes, systems, training and enabling tools for staff to implement these strategies locally. This will ensure safe and effective care for patients,staffand visitors.
The post holder willlead thePatient Experienceand Public EngagementTeam,overseeing theComplaints, PALS, Volunteer, Carers andpatientexperience and public engagement servicesinsupporting the Trust to meet the requirementoftheNational Patient Experience Strategy.
The post holder will keep abreast of national initiatives and developments,identifyingand communicating changes to ensure that best practice initiatives are implemented as part of continuous improvementwithin Patient Experience, Volunteering and Patient and Public Engagement. They will ensure that teams have up to date policies and procedures in place that are relevant, understood andcomplied with, and will provide training and development of staff asappropriate.
Lead the Patient Experience and Public Engagement Team at DCHFT.
Provide leadership to the volunteer services and compliancewith national processes and reportingregardingvolunteers in theNHSActas a catalyst for organisational change feeding back patient and carers experiences and views and recommending action to resolve problems
The post holder will have extensivecontact with patients and the publicthrough meeting and engagement opportunities seeking opinion and feedback.
To ensure that the Trust maintainsstatutoryrequirements for reportingfeedback responsesand analyse trends or themes to ensure that learning is embedded.
Maintain reporting mechanisms tomonitorand recordfeedbackactivity and outcomes within the Trust toidentifytrends and themes.Develop andmaintainservice evaluation mechanisms as required ensuring NationalPatient experiencestandards are met.
Assist with Development and maintenance ofup-to-daterelevant PALS and Complaints procedural policies and protocols.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
UKVI Sponsorship: This role is eligible for sponsorship under the Skilled Worker route, as defined by UK Visas and Immigration (UKVI). We welcome applications from individuals who require sponsorship to work in the UK. Sponsorship will be offered subject to meeting UKVI eligibility criteria.
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
This advert closes on Monday 29 Dec 2025
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