Hospitality Service Expert
| Posting date: | 15 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 January 2026 |
| Location: | Edinburgh, EH12 6UA |
| Company: | LGH Hotel Management Ltd |
| Job type: | Permanent |
| Job reference: | 1444653060 |
Summary
Hospitality Service Expert
Holiday Inn Edinburgh
Check out the hotel on our virtual tour!The Opportunity
Join Our Team in a Truly Flexible Role!
Are you ready for a dynamic and versatile position? We're looking for someone to work across the entire hotel operation, stepping in wherever the business needs you—whether it's Reception, Conference & Events, Restaurant and Bar, or Housekeeping.
What You'll Do:
- Be Everywhere: Work multi-functionally across various departments, ensuring smooth operations and exceptional service.
- Deliver Excellence: Personally ensure our guests always receive top-notch service and that all aspects of the hotel are maintained and presented to the highest standard.
- Adapt and Thrive: Embrace the flexibility of the role, adapting to different tasks and challenges as they arise.
Why Join Us?
Be part of a team dedicated to providing exceptional guest experiences and maintaining the highest standards. If you're ready for a flexible and dynamic role, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Proven experience of working in a customer facing role, such as F&B, reception, meeting & events, housekeeping etc. Ideally gained within the hospitality sector
- Excellent level of numeracy and literacy skills
- Excellent oral and written Communication skills
- Excellent problem-solving skills and attention to detail. With the ability to work under pressure
- Strong Organisation and Planning skills and the ability to prioritise appropriately.
- Fully flexible with working hours/shifts
- Possess a can-do attitude.
- Good understanding of the English language
Hotel
The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.
The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.