Medical Secretary
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | £12.57 per hour |
| Additional salary information: | £12.57 an hour |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Dronfield, S188UE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0073-25-0009 |
Summary
Job Summary The Medical Secretary provides efficient, accurate and timely secretarial and administrative support to the clinical team. The role focuses on processing patient referrals and correspondence, maintaining high-quality clinical records, and liaising effectively with external healthcare providers to support safe and effective patient care. Key Responsibilities Referrals and Clinical Correspondence Process patient referrals using agreed local pathways, including the Electronic Referral Service (ERS). Audio-type referrals, letters and reports using digital dictation software. Liaise with hospitals, community services and other external agencies to ensure referrals are completed accurately and promptly. Follow up queries related to referrals and correspondence where required. Clinical Systems and Patient Records Accurately process incoming clinical correspondence via workflow in SystmOne (and/or other clinical management systems). Code and update patient records in line with practice protocols. Process results and related tasks in accordance with local policies and procedures. Manage tasks allocated to the secretarial team within agreed timescales. Administrative Support Provide a high-quality word processing service for GPs and the wider practice team, including letters, reports and other documentation. Monitor and respond to the generic email inbox, actioning or signposting queries appropriately. Process and distribute incoming post and patient information. Team Working Provide cover within the secretarial team during periods of annual leave or sickness. Work collaboratively with colleagues to manage workload effectively. Escalate capacity or workflow concerns to the Office Manager or Practice Business Manager as appropriate. Contribute to the review and improvement of secretarial workflows and processes. Confidentiality and Information Governance The post-holder will have access to confidential patient and practice information and must handle all data in accordance with practice policies, GDPR and relevant legislation. Health, Safety and Safeguarding Work in accordance with practice health and safety and infection control policies. Maintain a safe and tidy working environment. Undertake mandatory training, including safeguarding and infection control. Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults. Equality, Diversity and Professional Behaviours All duties should be undertaken in the spirit of the practices mission statement, with behaviours and standards of work aligned to the practices core values. Treat patients, carers and colleagues with dignity, respect and fairness. Act in a non-judgemental, welcoming and professional manner. Support equality, diversity and inclusion in line with practice values and policies. The postholder is accountable for the following: Maintaining a high standard of accuracy, confidentiality and timeliness in all work. Managing their own workload effectively and meeting agreed deadlines. Following practice policies, protocols and information governance requirements. Contributing positively to team performance and service delivery. Participating in annual appraisal and demonstrating ongoing professional development.