Medical Reception Supervisor
| Posting date: | 12 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | London, SW1W 8NA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3959-25-0012 |
Summary
Key Responsibilities Operational Management Ensure safe, efficient, and patient-centred reception services at all times Act as the first point of escalation for reception staff queries and issues Ensure adequate reception cover is maintained throughout the day Support the smooth running of daily operations and workflows Rota & Workforce Management Manage annual leave, sickness absence, and ad-hoc cover in line with policy Monitor attendance, timekeeping, and productivity Support return-to-work processes following sickness absence Escalate staffing risks or concerns to the Practice Manager in a timely manner Staff Supervision & Appraisal Conduct regular one-to-one meetings with reception staff Support and contribute to staff appraisals and performance reviews Address performance concerns early and professionally, following HR processes Promote a positive, supportive, and accountable team culture Audits, Quality & Compliance Support and undertake operational audits relevant to reception and administration Support CQC-related evidence gathering within the reception team Ensure correct use of clinical systems (e.g. SystmOne) and data security Monitor and support accurate processing of tasks, referrals, and patient requests Patient Experience & Safety Manage patient complaints and concerns at reception level, escalating where required Promote confidentiality, safeguarding awareness, and information governance Support safe navigation of patients to the appropriate service Leadership & Communication Act as a role model for professional behaviour and NHS values Communicate clearly and effectively with clinical and non-clinical colleagues Support the Practice Manager with service improvements and operational changes Attend meetings as required and contribute to service development