Clerical Co-ordinator - Acute Medicine
| Posting date: | 12 December 2025 |
|---|---|
| Salary: | £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | Harlow, CM20 1QX |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9292-25-0448 |
Summary
Job overview To provide a full comprehensive reception, administrative and clerical service in support of the multidisciplinary team involved in patient care within the department. To provide an appropriate front of house service that is professional and customer centred to all patients and their families who are undergoing care at The Princess Alexandra Hospital. This will be a supporting role across all inpatient wards and departments. You will work autonomously and with the team to ensure high standards of administration and patient experience Main duties of the job To work shift times of either 07:30-19:30 or 10:00-22:00 To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times while maintaining a warm, friendly and helpful welcome and the reception area and desk is kept clean and tidy Provide relevant information to patients and relatives clearly and in a way that they understand and in a sympathetic and sensitive manner. To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner ensuring patient confidentiality at all times. To ensure that all patient activity including admission, discharges and transfers to and from the ward are accurately recorded in a timely fashion as patient movement occurs, by the use of currently used system. To liaise with Nurses, Doctors, MDT and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for patients. To ensure the patient records are requested and available for patients admitted to the ward or as required. Ensure patient records are maintained and electronically tracked in accordance with the Trusts policies and procedures Ensure the patient records trolley is tidy and records are filed in correct order. To respond to patient record requests in a timely and efficient manner ensuring confidentiality and security is adhered to at all times in line with the Freedom of Information Act 2000 and the Data Protection Act 1999. Ensuring that all printed investigation results are signed by the relevant medical team and filed properly. Support discharge planning by phoning outside sources (Social Services/District Nurses/ICT etc.) with reference to different aspects of patients care as requested by the ward team and file all relevant documentation using agreed processes. Arrange patients transport to another hospital/ home by completing necessary paperwork as required. To provide an accurate and timely appointment booking service for patients requiring follow up outpatient or follow-up appointments. Support discharge process by printing TTAs from JAC and sending to GPs and photocopying notes or patient records as required for onward care of patients At the request of the nurse in charge liaise with various internal departments and external agencies e.g. Admissions, Medical Records, X-Ray to support patient flow. Manage post delivered to the ward, re-directing mail to correct location as required. 18. Order all ward stationery ensuring adequate stock levels at all times. (To include patient leaflets) under the direction of the Ward Manager. To actively participate in updating the ward diary. Ensure information boards are kept up to date and information displayed is in date and laminated. Reporting equipment problems (including IT issues) as raised by the ward staff using the appropriate mechanism e.g. Estates and Facilities, EBME, and IT Helpdesk; following through to ensure the problem is resolved on the ward and any issues escalate to the nurse in charge Ensure confidentiality of staff and patient information in accordance with Trust Policies and procedures. To support and assist all Ward staff with general administration duties.