Support Worker
| Posting date: | 12 December 2025 |
|---|---|
| Salary: | £24,242.20 per year |
| Hours: | Full time |
| Closing date: | 29 December 2025 |
| Location: | Smethwick, West Midlands |
| Remote working: | On-site only |
| Company: | British Red Cross |
| Job type: | Contract |
| Job reference: | 12405 |
Summary
1 Service delivery
• Provide assistance to a person returning from hospital or medical facility and those identified by local health professionals as being at risk of a further decline in health or without a support
mechanism.
• Take/accompany service user to attend hospital appointments or other activities as required in the care/support plan.
• Provide on-going assessment of service users’ needs, and work with them to develop a support plan which meets these needs, providing appropriate support to achieve positive outcomes.
• Recording and reporting of activities undertaken and highlighting any changes in a service user’s condition and ensure that appropriate actions are taken if a service user’s health deteriorates.
• Liaising with health, housing and other professionals to ensure that the needs of the service user are consistently met.
• To ensure a safe living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
• To carry out follow-up welfare checks and visits as required and assist service users with their
activities to re-enable their daily living skills for up to the maximum support period.
• Provide practical and emotional support such as; mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities
• Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues
2 Quality and performance
• To comply with service specific policies and processes including those on lone working, manual handling and infection control.
• To ensure that the highest standards are delivered which comply with Care Quality Commission
(CQC) requirements for those services that are CQC registered and with the BRC Quality
Standards framework.
• To ensure service users’ health and wellbeing is preserved and safeguarding policies and procedures are always followed.
• To work within a safe services culture of proactive engagement and shared learning when
considering safeguarding and protecting people from harm.
• Work with colleagues to ensure that health and safety legislation and risk assessments are
understood and implemented, and that staff and volunteer safety is secured
• Provide assistance to a person returning from hospital or medical facility and those identified by local health professionals as being at risk of a further decline in health or without a support
mechanism.
• Take/accompany service user to attend hospital appointments or other activities as required in the care/support plan.
• Provide on-going assessment of service users’ needs, and work with them to develop a support plan which meets these needs, providing appropriate support to achieve positive outcomes.
• Recording and reporting of activities undertaken and highlighting any changes in a service user’s condition and ensure that appropriate actions are taken if a service user’s health deteriorates.
• Liaising with health, housing and other professionals to ensure that the needs of the service user are consistently met.
• To ensure a safe living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
• To carry out follow-up welfare checks and visits as required and assist service users with their
activities to re-enable their daily living skills for up to the maximum support period.
• Provide practical and emotional support such as; mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities
• Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues
2 Quality and performance
• To comply with service specific policies and processes including those on lone working, manual handling and infection control.
• To ensure that the highest standards are delivered which comply with Care Quality Commission
(CQC) requirements for those services that are CQC registered and with the BRC Quality
Standards framework.
• To ensure service users’ health and wellbeing is preserved and safeguarding policies and procedures are always followed.
• To work within a safe services culture of proactive engagement and shared learning when
considering safeguarding and protecting people from harm.
• Work with colleagues to ensure that health and safety legislation and risk assessments are
understood and implemented, and that staff and volunteer safety is secured
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.