Practice Manager
| Posting date: | 12 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | Birmingham, B26 2TY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5773-25-0003 |
Summary
Leadership and People Management Provide effective leadership and direction to all members of the practice team. Promote a positive, collaborative, and accountable working culture. Lead on recruitment, induction, training, and staff development. Conduct regular appraisals, manage performance, and support staff wellbeing. Oversee staff rotas, annual leave, and absence management. Operational Management Ensure the smooth and efficient running of all practice operations. Oversee patient services, ensuring high standards of care and satisfaction. Manage appointment systems, workflows, and clinic scheduling. Monitor workloads and resources, ensuring adequate cover and efficiency. Implement and review policies, procedures, and standard operating practices. Financial and Business Management Manage practice budgets, accounts, and financial performance. Oversee income and expenditure, ensuring cost-effectiveness and sustainability. Maximise income streams from QOF, enhanced services, and PCN participation. Support financial planning, forecasting, and reporting to partners. Work with accountants, commissioners, and finance teams to ensure accuracy and compliance. Governance and Compliance Maintain CQC registration and ensure ongoing compliance with standards. Lead on health and safety, data protection, information governance, and safeguarding. Prepare for and manage external audits and inspections. Ensure all mandatory training and policies are up to date and adhered to. Service Improvement and Strategy Drive continuous quality improvement and operational efficiency. Identify opportunities for service development, innovation, and digital transformation. Support the partners in developing and delivering the practices business plan. Monitor performance against objectives and implement corrective action where required. Contribute to PCN and ICB meetings and represent the practice externally as required. IT and Systems Management Oversee effective use of clinical systems and ensure data accuracy. Ensure robust data security and compliance with NHS information governance standards. Support the implementation of new digital tools and technologies In addition to the primary responsibilities, the Practice Manager has the following wider responsibilities: Deputise for the Partners at internal and external meetings Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders Oversee the submission of reports for QOF, enhanced services and other reporting requirements Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Oversee the management of the Patient Participation Group Attend any external meetings pertinent to this role Support and participate in shared learning Support the management team in the compilation of practice reports and the practice development plan Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure Ensure staff implement the practice-wide approach to the management of all patient services matters Market the practice appropriately to ensure patient population is stable or increasing