Decant Officer

Posting date:	11 December 2025
Salary:	Not specified
Additional salary information:	Competitive
Hours:	Full time
Closing date:	10 January 2026
Location:	Wigan, WN1 1YN
Company:	inploi
Job type:	Permanent
Job reference:	75772737

Summary

Priority Candidates will be considered in the first instance

Wigan Town Hall

Library Street

Wigan

WN1 1YN

Salary: Grade 6, £29,540 - £32,597 per annum.

37 hours per week

1x Permanent - Repairs, Maintenance & Customer Experience

1x Temporary until 31st Mach 2027- Crisis Prevention and Intervention

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

You will support a range of tenants (regardless of tenure) who require rehousing, taking ownership and co-ordinating a move to an alternative property on a temporary or permanent basis whilst essential repair and/or remedial works are carried out. Working collaboratively with other Council teams and services, and external stakeholders, you will deliver the highest standards of service and care to tenants who require rehousing, ensuring that processes to include the starting and ending of tenancies run efficiently, with clear and continual communication throughout. You will advise tenants of the rehousing processes and their available options, assist with the completion of relevant forms, and provide practical support in relation to the move, offering support and liaising with other agencies when required.

About you:

You will hold a Level 3 qualification (or higher) in a related field or have significant experience relevant to the role, with excellent written and verbal communication skills and experience of managing caseloads. You have a passion for helping people and making a difference, showing respect and empathy for residents going through the rehousing process and providing excellent customer service at all times. Possessing strong negotiation skills, you have an ability to deal with challenging customers and circumstances, and to manage expectations. You are able to take ownership and responsibility of issues under your control, with an ability to ask the right questions and to take clear decisions independently, often coming up with your own innovative solutions.

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

This is an exciting role in Housing Services within the Council’s Places Directorate, where our focus is putting residents at the heart of everything we do. You can expect opportunities for development and innovation within a welcoming, flexible and supportive housing service, with strong links and partnerships with a range of Council departments and external agencies. We are passionate about improving access to quality, affordable housing (regardless of tenure) and tackling housing inequalities, and want to ensure all our residents have a home that is safe, secure and suitable for their needs.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

Please contact Peter Cotgrave, Housing Disrepair Manager, for any informal discussions or further information in relation to the role: peter.cotgrave@wigan.gov.uk.

Interview dates:

Priority Candidates Monday 26th January 2026

All other candidates Thursday 29th January 2026

To view the details relating to this position, please click the links below:

Supporting Documents

↗ Job Specification - Crisis Prevention
↗ Job Specification - Repairs
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