IT Support Officer
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | £31,000.00 per year |
| Hours: | Full time |
| Closing date: | 10 January 2026 |
| Location: | Elgin, Invernessshire, IV2 7GG |
| Company: | crooton |
| Job type: | Permanent |
| Job reference: | 1442761703 |
Summary
IT Support Officer
Hours: 40 hours per week - Days
Salary - £31,000
Location: Inverness, IV2
ABOUT THE ROLE
Our client is a major UK care provider (240+ care homes and 6 hospitals). The IT Support Officer role is integral to the business, based within the IT Help Desk team.
Primary Responsibilities- First & Second Line Support: Provide direct technical assistance and troubleshooting to employees across multiple sites, primarily over the phone.
- Case Management: Efficiently record, monitor, and follow up on support calls to ensure swift and accurate resolution.
- Escalation: Identify and manage situations that require outsourcing to third-party specialists.
- Autonomy: Interact with users of varying technical knowledge levels, delivering accessible and easy-to-understand advice.
- Project Work: Opportunities to contribute to and work on PC, server, and network update and implementation projects across the business.
- Travel: Occasional travel, including overnight stays, may be necessary.
- Experience & Skills:
- Previous experience working in a telephone-based support team environment.
- Experience using remote control technologies for troubleshooting and assistance.
- Outstanding communication skills, enabling the delivery of accessible advice to non-technical users.
- Ability to work proactively and independently without close supervision (self-motivated).
- Confident and friendly telephone manner, with a strong commitment to team play.
- Technical & Education:
- Education to SQA Higher Level or equivalent (e.g., A-Level, Level 3 Diploma).
- Comprehensive working knowledge of PCs and Microsoft products (including Windows OS and Office Suite).
- A degree in a numerate subject (e.g., Mathematics, Computer Science, Engineering).
- An understanding of TCP/IP networking concepts.
- Knowledge of smart phone email configuration (iOS/Android).
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