Administration Assistant and Receptionist | University College London Hospitals NHS Foundation Trust
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 10 January 2026 |
| Location: | London, NW1 0AP |
| Company: | University College London Hospital |
| Job type: | Contract |
| Job reference: | 7673321/309-UCLH-7187 |
Summary
We are seeking a compassionate, confident and highly organised Receptionist and Administration Assistant to join The Lighthouse, England’s first Child House supporting children and young people who have experienced sexual abuse.
As the first point of contact for children, families and professionals, your demeanour and approach are crucial. You will help shape each person’s first experience of our service, providing a calm, warm and reassuring presence for those seeking support. You will ensure that everyone who contacts The Lighthouse feels listened to, respected and guided to the help they need.
This is a fast-paced role at the heart of our multidisciplinary team. We are looking for someone who is approachable, detail-oriented and able to manage competing priorities while maintaining high standards of accuracy. If you want to make a real difference to children and families at a critical point in their lives, we would love to hear from you.
As our Receptionist and Administration Assistant, you will be the welcoming face of The Lighthouse, greeting children, young people and families with kindness and professionalism. You will act as the first point of contact for external professionals, such as social workers, GPs and police officers, responding to telephone and email enquiries in a timely and supportive way.
Key responsibilities include coordinating appointments, processing referrals, and maintaining accurate records using hospital systems. You will support the wider multidisciplinary team by preparing correspondence, assisting with meetings, managing shared inboxes and handling day-to-day administrative tasks to help keep the service running smoothly.
The role requires strong organisational skills, excellent communication, and the ability to remain calm and focused when working with sensitive information or challenging situations. You will need to be confident using IT systems, understand the principles of patient confidentiality and follow established processes to keep all information secure. If you take pride in delivering high-quality administration and providing exceptional support to children, families and colleagues, this may be the role for you.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
This advert closes on Thursday 18 Dec 2025
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