Senior ICT Technician (Service Delivery)
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 24 December 2025 |
| Location: | Bicester, OX26 6HR |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9195-25-0548 |
Summary
Customer Service and User Support Deliver excellent customer service by providing timely, professional, and effective support to all Trust staff. Ensure that all user queries are handled efficiently, and that clear communication is maintained throughout the process. Provide guidance and training to users on how to effectively and safely use digital tools and systems to enhance productivity and patient care. Change and Configuration Management Support the implementation of changes to digital services, ensuring minimal disruption to operations. Ensure all changes are logged and approved in line with the Trustschange management processes via the Change Approval Boad (CAB)and / or the Technical Design Authority (TDA). Assist in maintaining accurate configuration records of IT systems and assets to ensure all equipment is properly tracked and documented. Security and Compliance Ensure all IT systems and processes adhere to NHS cyber security andcompliance standards, including data protection regulations for example:Carecert, GDPR (General Data Protection Regulation), DSPT (DigitalSecurity and Protection Toolkit) and where appropriate, new applicationshave been DPIA (Data Processing Impact Assessment) assessed. Assist in implementing security measures such as antivirus protection, access controls, and data encryption working within the guidelines of the Security team. Monitor for potential security incidents and escalate any concerns to the IT security team as needed. Monitoring and Reporting on Service Delivery Monitor the performance of IT systems and services to identify anypotential issues before they affect users. Provide feedback to the Senior Management Team to supportcontinuous improvement initiatives and enhance service quality. Please see attached the Job Description and Person Specification for details associated with this role.