CRF Scheduler
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 23 December 2025 |
| Location: | Manchester, M20 4BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9413-25-0864 |
Summary
DUTIES AND RESPONSIBILITIES Communication & Relationship Skills: Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format Communicate complex information about chemotherapy appointment schedules to patients Communicate with patients who may be anxious, angry or upsetExchange relevant information with GPs and other health professionals Deal compassionately with distressing situations Liaise with other members of staff regarding case notes and patient visits Maintain patient confidentiality at all times Provide comprehensive advice to patients/relatives regarding appointments Sign post patients to other areas of hospital Work collaboratively with colleagues to ensure policies are adhered to To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff IT Skills: Work in patient information system, requiring standard keyboard skills Use CRF Manager and Trust scheduling systems to book patients for treatment. Use office equipment including PCs, printers and phones Periods of time spent sitting at keyboard to input information Undertake surveys/audits as necessary to own work Analytical and Judgement Skills: Resolve issues arising in own role, such as cancellation of patient appointments Use own initiative to liaise with clinical staff where necessary regarding patient queries and potential overbooking issues Use patient information systems to assist patients and staff with solving issues Apply knowledge to correctly code treatment appointments and first definitive treatments Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NH Planning & Organisational Skills: Plan for patient admissions, appointments and discharge Clinic preparation to ensure that all clinical notes and forms arepresent Make alterations to clinic structure to accommodate arrival of unexpected patients Provide cover for colleagues across the Division and at other trusts who deliver chemotherapy activity in times of sickness and annual leave therefore will be familiar with systems and processes in all areas. Mental & Emotional Effort Concentration is required when making appointments and entering data on patient information system Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff Unpredictable pattern of working due to arrival of unplanned patients, missing case notes, cancelled clinics, staff absence and patient illness Direct interaction with patients suffering from terminal illnessesReceiving phone calls from family members informing of the death or deterioration of patients Exposure to distressed patients who are upset or angry These duties and responsibilities are neither exclusive nor exhaustive and staff may be required to undertake other duties and responsibilities consistent with the band.