Centralised Pharmacy Technician
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | £26,371.58 to £36,879.50 per year |
| Additional salary information: | £26371.58 - £36879.50 a year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Birchington, CT7 9HQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | B0082-25-0147 |
Summary
Main Responsibilities This will be a developing role and will include, but is not limited to, the following responsibilities: Prescription Query Management Act as the primary centralised point of contact for prescription queries from patients, community pharmacies, and healthcare professionals. Triage queries effectively based on clinical urgency and complexity, resolving routine technical issues independently within scope of competence. Review patient monitoring compliance (e.g., blood tests, BP readings) prior to processing repeat prescription requests. Maintain a comprehensive query log, ensuring 95% of queries are responded to within 24 hours to maintain service continuity. Escalate complex clinical concerns or urgent safety issues to the Clinical Pharmacist or Duty GP in line with agreed protocols. Discharge Medicines Reconciliation Monitor the centralised Docman workflow daily for incoming hospital discharge summaries and clinic letters. Conduct initial triage of discharge summaries, prioritising based on clinical urgency. Perform accurate medicines reconciliation for routine discharges, updating patient records with medication changes (starts, stops, dosage amendments) under the supervision of the Clinical Pharmacist. Identify and flag potential duplicate therapies, drug interactions, or prescribing errors. Coordinate necessary follow-up actions, such as booking blood test appointments for new medication monitoring. Liaise with patients to explain medication changes and ensure understanding, improving adherence and safety. Repeat Prescription Processing Process repeat prescription requests for high-risk medicines in accordance with the practices repeat prescribing policy. Verify that all necessary monitoring (e.g., blood results) is up to date and has been reviewed by a clinician. Prepare prescriptions for final clinical sign-off by the Clinical Pharmacist or GP. Proactively coordinate monitoring appointments for patients with overdue tests, issuing short-term supplies where appropriate to ensure continuity of care. Ensure a 72-hour turnaround time for all repeat prescription requests processed by the central team. QOF Data Management Support in the monthly running of Quality and Outcomes Framework (QOF) searches for medicines-related indicators. Generate and validate recall lists for patients requiring medication reviews or chronic disease monitoring. Cross-reference recall lists with overdue blood tests to coordinate appointments efficiently, minimising patient attendance. Update clinical systems and monitoring databases with scheduled tests and outcomes to ensure accurate data capture. Track QOF achievement progress against organisational trajectories and distribute actionable recall lists to practice administrative teams. Enhanced Services Administrative Support Generate eligible patient lists for Enhanced Services (e.g., flu vaccinations, NHS Health Checks, DOAC monitoring). Support practice reception teams with appointment coordination to maximise service uptake. Perform accurate data entry for services delivered (e.g., DOAC monitoring review) and generate progress reports for the management team. Coordinate follow-up actions, such as medication initiation protocols following NHS Health Checks. Medicines Safety Audits Conduct systematic, organisation-wide searches to identify patients affected by MHRA alerts or high-risk drug safety protocols. Collect and analyse audit data regarding monitoring compliance and medication reviews. Identify patients requiring immediate intervention (e.g., overdue monitoring, abnormal results) and escalate appropriately. Contact patients to arrange overdue monitoring appointments and track the completion of audit actions. Contribute to the preparation of audit reports and support quality improvement initiatives to enhance prescribing safety. Docman Workflow Management Monitor the centralised Docman workflow daily for all pharmacy-related correspondence. Triage and allocate items based on urgency, processing routine administrative items independently. Route complex clinical items to the Clinical Pharmacist for review. Supervision Support in supervision of the daily workload of the Prescription Clerks. Undertake staff 1:1, appraisals, and report any concerns to the Centralised Team Lead. To mentor, supervise and develop new and existing staff, ensuring participation in required training. Promote Invicta Health organisational values and behaviour and ensure the Prescription Clerks work toward these and adhere to all policies and procedures. Manage future Centralised Prescription Clerk roles daily and ensure cover in place for annual leave and sickness. General Duties To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships. To contribute to the development of services, including processes, templates and principles. To ensure that strict confidentiality is observed at all times, especially when dealing with personal information. To take part in any statutory and mandatory training or other training and development programmes as requested. Any other reasonable duties as directed by your line manager. Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.