Energy Adviser
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | £15.0 to £20.0 per hour |
| Additional salary information: | £17 per hour + holiday |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | Bristol, Bristol, BS1 2NT |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4754001_1765364206 |
Summary
Your new company
You will be joining a respected charity dedicated to supporting volnerable families.
Working Pattern
Remote but preferably based in the South West or East due to occasional onsite requirements.
35hrs a week
Your new role
As an Energy Support Advisor, you will deliver specialist advice and practical support to families in need. Your key responsibilities will include:
- Explain energy bills, tariffs, metering, and usage, and share practical energy-saving tips.
- Respond to enquiries via telephone, email, and online chats with clear, empathetic guidance.
- Advise on key schemes such as Priority Services Register, Warm Home Discount, Cold Weather Payments, and Winter Fuel Payments.
- Help families apply for energy grants, vouchers, and schemes.
- Support applications for welfare benefits to increase household income.
- Record all enquiries and actions in the call handling system and database.
- Monitor grants and vouchers awarded, compiling quarterly statistics and case studies.
- Attend team meetings in the Bristol office and participate in wider organisational events.
What you'll need to succeed
- A background in energy support, whether in a utilities or charitable capacity.
- An empathetic approach to supporting vulnerable families, charity experience is beneficial.
- Good IT knowledge, working with a call logging system
- Understanding of safeguarding processes.
- Attention to detail for record keeping and reporting.
- Available to start from January 2026
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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