Receptionist/Administrator | South London and Maudsley NHS Foundation Trust
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 09 January 2026 |
| Location: | London,, SW9 6AA |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7608642/334-NCL-7608642-MU |
Summary
The receptionist plays an important role as is often the first face-to-face contact for service users and visitors to the South East Living Well Centre. The receptionist, therefore, should ensure that the experience with clinical services is efficient, effective, responsive and sensitive to all that visit South East living Well Centre and promotes the good image of the services at all times.
The receptionist is expected to provide a professional telephone service by operating a busy telephone service dealing with callers in a courteous and friendly manner. The receptionist should be able to recognise and draw urgent matters to the relevant staff and departments quickly.
The post-holder will be required to provide some administrative support to the wider teams based at the South East Living Centre as and when required.
• Meeting and greeting patients and visitors
• Answering phone and email queries
• Managing and distributing post
• Managing courier deliveries/collections
• Reporting maintenance issues, following up any outstanding issues with the appropriate people
• Maintaining the presentation of reception area
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, there are plenty of opportunities to progress your career and we support your development through several programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
Counselling services
Wellbeing events
Cycle to work scheme
Season ticket loan
Childcare vouchers
Staff restaurants
1. To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
2. To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing-in procedure for service users and visitors on arrival.
3. To allocate interview rooms.
4. To be able to act independently to ensure daily allocated tasks and on-going workload are prioritised and completed within agreed timescales whilst maintaining quality standards.
5. To provide a professional and confidential administration service, that includes copy typing; preparing correspondence; documents; photocopying; filing; scanning; dealing with post, ordering stationery etc.
6. To contact the Trust Estates and Facilities Department to report works for the South East Living Well Centre, as required and to assist in ensuring the reception areas is a clean and safe environment.
7. Assist teams with the development of patient information and team leaflets in an organised manner.
8. To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
9. To be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion if appropriate.
10. To assist in service user feedback.
11. To participate in development and training identified through the appraisal and supervision process.
12. To attend and participate in all identified mandatory training.
13. To assist with the induction of new staff.
14. To ensure all duties are carried out in line with Trust policy.
15. To carry out other duties appropriate to the assigned grade as required.
This advert closes on Tuesday 23 Dec 2025