Junior Application Support Officer

Posting date:	10 December 2025
Salary:	£27,485.00 to £30,162.00 per year
Additional salary information:	£27485.00 - £30162.00 a year
Hours:	Full time
Closing date:	14 December 2025
Location:	317 Regent Point, NE3 3HD
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9317-25-1563

Summary

The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date. The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers. They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences. At present the applications that will be covered by the EPR Development Team include Cerner Millennium products, ICE and SystmOne. The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes: Development and maintenance of user documentation Development and maintenance of configuration and support documentation Maintenance of records regarding the release and version status of the eRecord applications Configuration of applications and their data stores to meet the needs of the Trust and the application users Providing expert advice and guidance on the opportunities offered by the eRecord applications Contributing to the setup, testing and deployment of new or updated versions of eRecord software Assisting in the process of identifying and resolving systemic problems with applications The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required