Contracts & Operations Manager
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 09 January 2026 |
| Location: | Stoke on Trent, ST4 8GB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U5750-25-0000 |
Summary
Job Summary: The role will be responsible for overseeing the contract lifecycle, monitoring performance, identifying savings, managing risk, working with providers and stakeholders to deliver high-quality services. Overseeing the governance and quality arrangements for the systems and structures to ensure accountability for continuously improving the quality and safety of services. Key Responsibilities: Contract Management Negotiation and creation: Developing and negotiating contractual agreements with healthcare and service providers. Contract lifecycle management: Managing contracts from initiation and execution through to renewal and evaluation. Performance and compliance monitoring: Ensuring providers meet contractually agreed standards and legal/regulatory requirements. Financial oversight: Monitoring and controlling contract spending to ensure value for money and efficiency. Risk management: Identifying and managing risks associated with contracts and providers. Stakeholder collaboration: Working with the management teams, suppliers, and other external stakeholders to deliver services effectively. Procurement: Managing procurement processes, including identifying requirements, evaluating tenders, and awarding contracts. Governance and Quality: Compliance: To ensure the PCN compliance with all relevant legal and qualitystandards including GDPR, FOI and health and safety. Performance Reporting: To be responsible in the production of performance and quality reports Quality & Risk: To inform PCN members of issues of quality and risk Review any latest guidance: liaise with the PCN to ensure that all are aware of and conform to NHSE, NICE, CQC etc Manage risks and issues: ability to support with recommended outcomes. These are to be reported to the PCN Clinical Director. Maintain robust governance frameworks: To include information governance, data protection (UK GDPR), safeguarding, CQC requirements, and health & safety. Lead on risk assessments, incident reporting, and quality improvement activity. Policies: Development, review and adherence Financial Management: Financial Monitoring: Monitor and check the accuracy of the Enhanced Services submissions and ensure all claims are submitted on a monthly and quarterly basis. Maximising Income: Explore opportunities to improve the member practices profitability through maximising income and control of overheads. Working in collaboration with the Finance Manager to monitor: Financial Oversightof the Networks financial systems and payments Financial Management: Ensure that the PCN financial resources are managed and maintained for maximum effectiveness through: Ensuring financial risks are recognised and appropriate action taken Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required Ensuring all claims are submitted in good time and payment made Financial Sustainability: Ensure value for money and financial sustainability by ensuring sound financial controls, budgets and forecasts are in place for the PCN This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the GP Practice Assurance Board.