IT Service Desk Team Lead
| Dyddiad hysbysebu: | 10 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Ionawr 2026 |
| Lleoliad: | Barrow-In-Furness, Cumbria |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Furness Building Society |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
An exciting opportunity has arisen for a confident and experienced individual to lead our IT Service Desk team. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
• Lead the Service Desk team to deliver a first-class support service.
• Manage team workload, prioritising support requests and achieving SLA targets.
• Plan and manage deskside support across Head Office and the branch network.
• Act as a first point of contact for colleagues requiring technical assistance.
• Troubleshoot, diagnose and resolve hardware and software issues.
• Provide excellent customer service, resolving issues professionally and efficiently.
• Redirect unresolved issues to next-level support where appropriate.
• Manage support tickets, driving problems to resolution and ensuring follow-up.
• Produce technical documentation covering installations, configuration and troubleshooting.
• Provide MI to track performance and support compliance requirements.
What you will bring:
• Previous experience in an IT customer service environment.
• Strong understanding of Microsoft Windows, Outlook and Office.
• Good knowledge of desktops, laptops, printers and peripherals.
• Understanding of networking concepts (patching, switches).
• Awareness of IT security principles (AV, firewalls, patching).
• Strong accuracy, attention to detail and a solutions-focused approach.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
In this role you will:
• Lead the Service Desk team to deliver a first-class support service.
• Manage team workload, prioritising support requests and achieving SLA targets.
• Plan and manage deskside support across Head Office and the branch network.
• Act as a first point of contact for colleagues requiring technical assistance.
• Troubleshoot, diagnose and resolve hardware and software issues.
• Provide excellent customer service, resolving issues professionally and efficiently.
• Redirect unresolved issues to next-level support where appropriate.
• Manage support tickets, driving problems to resolution and ensuring follow-up.
• Produce technical documentation covering installations, configuration and troubleshooting.
• Provide MI to track performance and support compliance requirements.
What you will bring:
• Previous experience in an IT customer service environment.
• Strong understanding of Microsoft Windows, Outlook and Office.
• Good knowledge of desktops, laptops, printers and peripherals.
• Understanding of networking concepts (patching, switches).
• Awareness of IT security principles (AV, firewalls, patching).
• Strong accuracy, attention to detail and a solutions-focused approach.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.