Conference And Events Operations Manager
| Posting date: | 10 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | Middlesbrough, North Yorkshire |
| Remote working: | On-site only |
| Company: | Middlesbrough Football Club |
| Job type: | Temporary |
| Job reference: |
Summary
An exciting opportunity has arisen for a full time Conference and Events Services Manager to join the Hospitality team on a fixed term contract, with responsibility for the operational management and delivery of our conference and events business at the Riverside Stadium. This will include corporate and private functions such as lunches, dinners, weddings, Christmas events, conferences, presentations, exhibitions, training events, sales promotions and product launches.
Please note this is a Fixed Term contract.
THE ROLE:
To ensure quality standards for conference and events business are being delivered.
To ensure the delivery of a seamless customer journey, maximising customer satisfaction and ensuring operational delivery is in line with client requirements.
To manage the conference and events operation’s budget, ensuring staffing resources are efficiently deployed and equipment is effectively maintained
To take responsibility for recruitment, training, development and performance management of all conference and events staff, ensuring appropriate records are maintained and legal guidelines adhered to.
To handle all customer complaints or enquiries in a professional and timely manner.
To ensure all activities comply with necessary health and safety and food hygiene standards.
To maintain presentation standards of cleanliness within each event area, ensuring set up and breakdown is planned accordingly around business requirements, reviewing logistical requirements.
To manage stock control of crockery, cutlery, glassware and consumables within the Hospitality department and report any discrepancies.
To comply with all company policies and procedures.
Candidates should:
Have proven experience in managing conference and event operations.
Preferred to hold a Personal Licence
Exhibit proven knowledge of budgetary control to manage targets as directed by Head of Catering Operations
Have proven experience of delivering quality service standards within the hospitality industry
Take pride in their work, appearance and timekeeping
Have a passion for delivering exceptional customer service
Demonstrate pride in their work, presentation, and punctuality
Possess strong leadership and interpersonal skills
Demonstrate strong planning, organisational, and problem-solving skills.
Be prepared to be flexible to the needs of the business since we often need to
respond to changes at short notice.
Demonstrate good attention to detail.
Have experience of managing change.
We are looking for a candidate that can work flexibly to the needs of the business and be available to work evenings, weekends and bank holidays where required.
To Apply please fully submit your application via the following link:
https://irecruit.efl.com/vacancies/2433/conference-and-events-operations-manager.html
Please note that this post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974). Successful applicants will be required to undertake an Enhanced Disclosure & Barring Service (DBS) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975.
MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
MFC is also committed to the safeguarding of vulnerable groups.
Please note this is a Fixed Term contract.
THE ROLE:
To ensure quality standards for conference and events business are being delivered.
To ensure the delivery of a seamless customer journey, maximising customer satisfaction and ensuring operational delivery is in line with client requirements.
To manage the conference and events operation’s budget, ensuring staffing resources are efficiently deployed and equipment is effectively maintained
To take responsibility for recruitment, training, development and performance management of all conference and events staff, ensuring appropriate records are maintained and legal guidelines adhered to.
To handle all customer complaints or enquiries in a professional and timely manner.
To ensure all activities comply with necessary health and safety and food hygiene standards.
To maintain presentation standards of cleanliness within each event area, ensuring set up and breakdown is planned accordingly around business requirements, reviewing logistical requirements.
To manage stock control of crockery, cutlery, glassware and consumables within the Hospitality department and report any discrepancies.
To comply with all company policies and procedures.
Candidates should:
Have proven experience in managing conference and event operations.
Preferred to hold a Personal Licence
Exhibit proven knowledge of budgetary control to manage targets as directed by Head of Catering Operations
Have proven experience of delivering quality service standards within the hospitality industry
Take pride in their work, appearance and timekeeping
Have a passion for delivering exceptional customer service
Demonstrate pride in their work, presentation, and punctuality
Possess strong leadership and interpersonal skills
Demonstrate strong planning, organisational, and problem-solving skills.
Be prepared to be flexible to the needs of the business since we often need to
respond to changes at short notice.
Demonstrate good attention to detail.
Have experience of managing change.
We are looking for a candidate that can work flexibly to the needs of the business and be available to work evenings, weekends and bank holidays where required.
To Apply please fully submit your application via the following link:
https://irecruit.efl.com/vacancies/2433/conference-and-events-operations-manager.html
Please note that this post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974). Successful applicants will be required to undertake an Enhanced Disclosure & Barring Service (DBS) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975.
MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
MFC is also committed to the safeguarding of vulnerable groups.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.