Progression Job Coach
| Posting date: | 09 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29000-30000 per annum |
| Hours: | Full time |
| Closing date: | 08 January 2026 |
| Location: | West Bromwich, B70 8GS |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306464-43832612 |
Summary
Serco Limited
Progression Job CoachLocation – West Bromwich, B70 8GSSalary – £ 30,000.00 per annum + Excellent Serco BenefitsFull-time, 37.5 hours per week across Monday to Friday, Office Hours. The purpose of the Progression Job Coach role is to proactively manage a caseload of unemployed customers on the Restart scheme, guiding them through a 12-month, end-to-end journey towards sustained employment. You will carry out Needs Assessments, create tailored Action Plans, remove barriers to work, and provide personalised coaching, motivation, and practical support to help Participants secure and sustain employment. This role is critical to the success of the Restart scheme, ensuring every individual receives the guidance, encouragement, and opportunity they need to move closer to the labour market and into work.About the RoleAs part of a revised Restart Operating Model, participant support is being delivered through two specialist teams: Participant Progression (active Participants) and Participant Engagement (disengaged and in-work Participants). We are recruiting dedicated Progression Job Coaches with the professional skills, motivation, and resilience needed to provide purposeful, proactive management of the Participant journey.Reporting to the Operations Manager, you will collaborate closely with colleagues across Employer Engagement, Partnership Engagement, and Quality & Compliance to ensure excellent service, strong performance, and full adherence to Customer Service Standards (CSS).
Key Accountabilities
- Achieve personal performance targets, KPIs and Customer Service Standards.
- Conduct regular assessments of Participant needs and create development plans leading to sustainable work.
- Manage a personal caseload, using coaching strategies to build confidence, skills, and motivation.
- Deliver practical job-search support, including CV writing, application guidance, interview preparation, and confidence building.
- Proactively support Participants in finding work and match them with suitable employment opportunities.
- Engage with employers to create job opportunities and provide a bridge between employers and Participants.
- Offer flexible, responsive support and connect Participants with specialist provision, internal resources and wraparound services as needed.
- Maintain accurate and comprehensive Participant records.
- Ensure compliance with the Delivery Assurance Framework and meet all CSS requirements.
- Work collaboratively to maintain service continuity during periods of staff absence.
- Undertake any other reasonable duties in line with the role.
Holidays: Up to 25 days plus bank holidaysTraining and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Progression Job CoachLocation – West Bromwich, B70 8GSSalary – £ 30,000.00 per annum + Excellent Serco BenefitsFull-time, 37.5 hours per week across Monday to Friday, Office Hours. The purpose of the Progression Job Coach role is to proactively manage a caseload of unemployed customers on the Restart scheme, guiding them through a 12-month, end-to-end journey towards sustained employment. You will carry out Needs Assessments, create tailored Action Plans, remove barriers to work, and provide personalised coaching, motivation, and practical support to help Participants secure and sustain employment. This role is critical to the success of the Restart scheme, ensuring every individual receives the guidance, encouragement, and opportunity they need to move closer to the labour market and into work.About the RoleAs part of a revised Restart Operating Model, participant support is being delivered through two specialist teams: Participant Progression (active Participants) and Participant Engagement (disengaged and in-work Participants). We are recruiting dedicated Progression Job Coaches with the professional skills, motivation, and resilience needed to provide purposeful, proactive management of the Participant journey.Reporting to the Operations Manager, you will collaborate closely with colleagues across Employer Engagement, Partnership Engagement, and Quality & Compliance to ensure excellent service, strong performance, and full adherence to Customer Service Standards (CSS).
Key Accountabilities
- Achieve personal performance targets, KPIs and Customer Service Standards.
- Conduct regular assessments of Participant needs and create development plans leading to sustainable work.
- Manage a personal caseload, using coaching strategies to build confidence, skills, and motivation.
- Deliver practical job-search support, including CV writing, application guidance, interview preparation, and confidence building.
- Proactively support Participants in finding work and match them with suitable employment opportunities.
- Engage with employers to create job opportunities and provide a bridge between employers and Participants.
- Offer flexible, responsive support and connect Participants with specialist provision, internal resources and wraparound services as needed.
- Maintain accurate and comprehensive Participant records.
- Ensure compliance with the Delivery Assurance Framework and meet all CSS requirements.
- Work collaboratively to maintain service continuity during periods of staff absence.
- Undertake any other reasonable duties in line with the role.
Holidays: Up to 25 days plus bank holidaysTraining and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.