Account Manager
| Posting date: | 09 December 2025 |
|---|---|
| Salary: | £25,000.00 per year |
| Additional salary information: | Up to £25,000 per annum |
| Hours: | Full time |
| Closing date: | 06 January 2026 |
| Location: | Gwynedd, LL53 5BY |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | ORG5842-AM1458521PwlAM |
Summary
Join the Team Making Holidays Shine in North Wales!
Salary: Up to £25,000 per annum.
Work Hours: Full-time, 9am until 5:30pm (37.5 hours).
Days of Work: 5 days per week, working every other Saturday.
Location: Office-based at our welcoming Pwllheli, Gwynedd office
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
What You’ll Bring
We’re looking for someone who brings:
✅ Customer service or customer relations experience
✅ Strong communication and organisation skills
✅ Confidence working independently and as part of a team
✅ IT literacy, especially MS Office
✅ Ability to problem-solve under pressure
⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Menai Holiday Cottages?
'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
Why You’ll Love Working With Us
At Menai Holiday Cottages & Sykes, we believe in doing right by our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Wales!
Salary: Up to £25,000 per annum.
Work Hours: Full-time, 9am until 5:30pm (37.5 hours).
Days of Work: 5 days per week, working every other Saturday.
Location: Office-based at our welcoming Pwllheli, Gwynedd office
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
What You’ll Bring
We’re looking for someone who brings:
✅ Customer service or customer relations experience
✅ Strong communication and organisation skills
✅ Confidence working independently and as part of a team
✅ IT literacy, especially MS Office
✅ Ability to problem-solve under pressure
⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Menai Holiday Cottages?
'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
Why You’ll Love Working With Us
At Menai Holiday Cottages & Sykes, we believe in doing right by our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Wales!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.