Receptionist
| Dyddiad hysbysebu: | 09 Rhagfyr 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ionawr 2026 |
| Lleoliad: | Wilmslow, SK9 5HX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4229-25-0013 |
Crynodeb
Medical Receptionist Job Description The Medical Receptionist plays a vital role in ensuring the smooth running of the practice and delivering a high standard of service to patients, clinicians, and the wider healthcare team. The responsibilities outlined below represent the core duties expected of the role. On occasion, additional tasks may be required, dependent upon workload, staffing levels, and the operational needs of the practice. Flexibility, professionalism, and a commitment to high-quality service are essential.Core ResponsibilitiesAppointment and Patient Access Management Maintain and monitor the practice appointment system, ensuring availability is optimised and patient flow is managed efficiently. Process personal, telephone and electronic requests for appointments in a timely and courteous manner. Answer incoming phone calls, transferring callers or handling their request appropriately in line with practice protocols. Signpost patients effectively to the correct service, using appropriate triage and navigation skills. Initiate contact with, and respond promptly to, requests from patients, team members and external agencies. Records and Information Management Clinically code data onto Medicus, ensuring accuracy and adherence to practice guidelines. Photocopy documentation as required, maintaining confidentiality and data protection standards. Enter data for new and temporary patient registrations and update relevant information as needed. Input clinical and administrative information into patient healthcare records in a precise and timely manner. Direct requests for informationsuch as Subject Access Requests, insurance or solicitor letters, and DVLA formsto the appropriate administrative staff. Manage all enquiries professionally, providing accurate information or escalating when necessary. Carry out system searches as requested, supporting audits, reporting, and clinical data reviews. Reception and Working Environment Maintain a clean, tidy and efficient working area at all times, ensuring a professional environment for patients and colleagues. Monitor and maintain the reception area and notice boards, ensuring information is current, tidy and compliant with practice guidance. Support clinical staff by undertaking general administrative tasks as required. Provide support to the administrative team, offering cover during staff absences or periods of high demand. Communications and Correspondence Action incoming emails and correspondence in accordance with practice procedures. Scan patient-related documentation and attach scanned documents to the correct patient records promptly and accurately. Complete practice opening and closing procedures as scheduled within the duty rota. Prescription and Supplies Support Assist colleagues in the management of repeat prescriptions when required, ensuring prescriptions are processed safely, accurately and within designated timeframes. Order and monitor stationery and general supplies, ensuring adequate stock levels for the smooth running of the reception and office areas. Teamwork, Training and Staff Support Participate in the production and maintenance of the receptionist rota, including lunch, break and out-of-hours cover. Support the development of reception staff by offering guidance, mentoring and day-to-day direction. Ensure all new and existing staff are kept up to date with mandatory training requirements. Identify training needs within the reception team and contribute to the delivery of internal training where appropriate. Practice Support and Engagement Assist the Practice Manager with matters related to the Patient Participation Group, ensuring communication and engagement activities are supported. Support the health promotion lead by displaying promotional materials on designated notice boards and in patient areas, ensuring campaigns are visible and effectively communicated.Additional Expectations Maintain confidentiality at all times in accordance with GDPR and the practices data protection policies. Uphold the values of the practice, demonstrating professionalism, empathy, and excellent customer service. Contribute to continuous improvement by identifying and reporting opportunities to enhance systems, processes, and patient experience. Work collaboratively with colleagues to ensure the practice operates efficiently and maintains high standards of patient care.