ICT Support Technician

Posting date:	09 December 2025
Salary:	£24,500 to £25,000 per year
Hours:	Full time
Closing date:	08 January 2026
Location:	B77 4AS
Remote working:	On-site only
Company:	Radis Community Care
Job type:	Permanent
Job reference:	207750-40505

Summary

About the Role

We’re looking for a hands-on ICT Support Technician to join our small, but busy team at Radis Group. Based at our head office in Tamworth, you’ll be providing a mix of deskside and remote support, helping staff across our nationwide care services. You’ll also get involved in project work, system maintenance, and occasional travel to support new site setups and on-site troubleshooting (around 30 days per year).

This is a varied role with plenty of scope to grow your skills — ideal for someone with solid 1st and 2nd line experience who enjoys solving problems and making tech work smoothly for others.

What You’ll Be Doing

• Supporting staff with day-to-day IT issues — hardware, software, and business applications
  
• Handling 1st and 2nd line queries, escalating where needed
  
• Setting up new users with devices, access, and basic training
  
• Maintaining accurate records of assets, licenses, and procedures
  
• Carrying out regular system checks, updates, and audits
  
• Supporting internal applications and taking part in small and large projects
  
• Visiting sites for installations, troubleshooting, and hardware swaps
  

  What We’re Looking For

  Essential:

  • Strong Windows support skills — both remote and on-site
    
  • Experience with helpdesk systems (e.g. Zoho, ServiceNow, Zendesk)
    
  • Basic Microsoft 365 and Azure admin (user setup, access control, etc.)
    
  • Good documentation habits and attention to detail
    
  • Basic networking knowledge (IP, DNS, patching, cabling)
    
  • Comfortable working on projects and supporting business applications with team and take initiative
    

    Desirable:

    • Intermediate Microsoft 365 and Azure admin skills
      
    • Experience with endpoint or mobile device management tools
      
    • Any scripting, coding, or database experience
      
    • Familiarity with care sector software (e.g. WebRoster, People Planner, ACP)
      
    • Awareness of GDPR and Cyber Essentials security
      
    • Relevant IT certifications (e.g. Microsoft, CompTIA, ITIL)
      

      What We Offer

      • 20 days holiday + bank holidays
        
      • Flexible working options (mostly office-based)
        
      • Company pension
        
      • Onsite parking
        
      • Blue Light Card and Company Shop discounts
        

        Other Info

        You’ll need a full UK driving licence and access to your own vehicle — travel expenses are covered. The role involves some manual handling of IT equipment including full new site installation. We’re keen to support learning and development, so you’ll have opportunities to build new skills and take on fresh challenges.

        About Radis

        Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

        Radis is an equal opportunities employer and welcomes applications from all sections of the community.

        INDST