Welsh Speaking Customer Service Agent
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | £15 to £17 per hour |
| Additional salary information: | £15ph + Holiday Pay |
| Hours: | Full time |
| Closing date: | 07 January 2026 |
| Location: | Caernarfon, Gwynedd, LL55 1AA |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4752826_1765214297 |
Summary
Your new company
A local government organisation is looking to recruit a number of temporary Welsh speaking customer service officers to assist with a busy period!
Your new role
Slotting into an already busy team, your role as customer services officer will have you assisting with a high number of calls from customers of the organisation. Utilising your fluent Welsh speaking capabilities, you will be able to confirm with service signposting, user diagnostics and assist with general enquires. You will be responsible for the accurate recording of data and providing exceptional customer service.
What you'll need to succeed
You will need to have a confident telephone manner and relish working in a fast-paced environment. You will have a positive attitude and be able to multitask effectively to achieve a desired outcome. You will be a people person and be able to communicate fluently in both English & Welsh. You will have good IT skills and be able to use MS Office to a basic level.You must be available from the end of January for an anticipated 5 months.
Due to the nature of the role, it is subject to passing a DBS check.
What you'll get in return
You will get the fantastic opportunity to work on an ongoing temporary basis receiving a competitive rate of pay of £15ph. Full-time hours, Mon-Fri available based in Caernarfon. Free on-site parking is available, and you may also work in a hybrid manner beyond training, which is anticipated to last 1 month.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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