Multi Site Guest Services Assistant
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | £12.35 per hour |
| Additional salary information: | £12.35 hourly, retention bonus and other benefits |
| Hours: | Full time |
| Closing date: | 07 January 2026 |
| Location: | EH2 4NF |
| Company: | Heeton Hospitality UK |
| Job type: | Permanent |
| Job reference: | 953159f85c38401aa29f |
Summary
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, but you’ll also create a warm atmosphere that makes our guests feel at home in any location.
What will you be doing?
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, but you’ll also create a warm atmosphere that makes our guests feel at home in any location.
This is a multi-site role for Heeton Concept Aparthotel—Edinburgh—Queen Street and Stewart Aparthotel by Heeton Concept. Located less than a two-minute walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer our guests a home away from home.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
A Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
Why you should apply
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6 months of service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.