Attendance and Welfare Officer
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,379 - £30,479 |
| Hours: | Full time |
| Closing date: | 07 January 2026 |
| Location: | Leicester, Leicestershire, LE3 2FD |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1523107 |
Summary
We have an exciting opportunity for an experienced and enthusiastic Attendance and Welfare Officer (Level 3) to join our busy School Administration Team. This role would ideally suit someone with excellent administrative skills, good attention to detail, very good computer skills and an ability to multi-task. You will also have the ability to develop good working relationships with children, parents, colleagues and external members.
This is a permanent position for 37 hours per week, 40 weeks per year. This includes INSET days and one week during the school holidays. The hours of work will be 8:00am to 4:00pm Monday to Friday.
Key responsibilities
• Act as the central contact for attendance and welfare referrals from teaching and pastoral staff
• Monitor and support pupils with attendance concerns and welfare needs to promote full-time education
• Liaise closely with the Local Authority’s Education Welfare Officer and other external agencies
• Maintain accurate, confidential and up to date records of pupil attendance and welfare cases
• Conduct home visits and communicate with parents/carers to investigate and address attendance issues
• Support the schools medical room operations, including knowledge of first aid and medical conditions
• Ensure compliance with the school and Leicester City Council policies relating to attendance, welfare and safeguarding
• Manage information exchange for pupils transferring between schools within he local authority
• Collaborate with staff to raise awareness and adherence to attendance and welfare policies
• Provide feedback and reports to pastoral staff and senior leadership on attendance trends and welfare concerns
• Attend case discussions and multiagency meetings as required
• Promote positive relationships between pupils, parents, school and external agencies to enhance pupil wellbeingRequired Qualifications and Experience
• Proven experience in attendance and/or welfare support within an education setting
• Evidence of GCSEs in Math's and English or equivalent
• Strong knowledge of attendance monitoring, safeguarding procedures, and pastoral care
• Ability to maintain confidentiality and handle sensitive information with discretion
• Experience of liaising with external agencies, including Local Authority Education Welfare Officers
• Sensitive to the requirements if disadvantaged groups and children with special educational needs
• Must be able to work under pressure and priorities workload
• Must be willing to make home visits and engage the family in dealing with child attendance/welfare issues
• Excellent communication and interpersonal skills to engage effectively with pupils, parents, staff and external professionals
• Competence in maintaining accurate records and managing case files
• Ability to undertake home visits and handle potentially sensitive family situations professionally
• Willingness to broaden their knowledge of medical conditions to support the student cohort
Essential Qualities
• A compassionate and empathetic approach to supporting pupils and families
• The ability to manage competing priorities
• A proactive and solution focused mindset
• Commitment to promoting inclusion and equality within diverse school community
• Ability to work collaboratively within a multidisciplinary team
• Knowledge of Leicester City Council policies and the procedures relating to pupil welfare and attendance
• Prioritizes their own continued professional development
• Excellent ICT skills Why work for Ellesmere College?
We provide education for up to 439 children and young people, from 4 to 19 years, with a range of moderate to complex learning difficulties.
This is a very exciting time for Ellesmere College as we continue to expand from 1 site to 3 sites. We have now settled into our Knighton Fields Centre and our Post-16 provision plans are in place for a new site. These additional sites provide bespoke educational opportunities for our Post-16 students and our students with the most complex needs, in particular those with communication and interaction difficulties including complex autism.
Ellesmere College:
Is a supportive and friendly environment committed to staff and student wellbeing.
Offers a high quality professional development programmeHas a committed and enthusiastic staff and governor team.
Is a school where partnerships with home and other agencies are seen as vital in supporting individual students to achieve their full potential.
Is a place where excellence is the norm.
Has a comprehensive wellbeing package including access to free counselling, physiotherapy, GPs, legal advice etc. If you would like to join us, we would love to hear from you. If you would like to chat more about the role please contact Emma Mulligan, Office Manager.How to apply: Please apply using the online form and outline in the supporting statement section why you are the right person for this post taking account of your skills, qualifications and experience.
Closing date: 9.30am on Monday 12th January
Interview date: Tuesday 27th January