German Speaking Customer Service
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | £25,000 to £27,000 per year |
| Hours: | Full time |
| Closing date: | 29 December 2025 |
| Location: | Coventry, West Midlands, CV4 7EZ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH426181_1765200442 |
Summary
Customer Support Representative (English & German Speaking)
Location: Coventry City Centre
Salary: £27,000 per annum
We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.
Key Responsibilities-
Deliver exceptional customer service via phone, email, and social media.
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Log and manage product enquiries and faults accurately within agreed SLAs.
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Provide first-line support and advice to customers.
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Achieve departmental KPIs and contribute to continuous improvement.
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Keep up to date with new products, processes, and regulations through ongoing training.
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Fluency in English and German (written and spoken).
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Confident using computer systems and quick to learn new tools.
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Strong communication skills and a passion for helping others.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.