Customer Services Team Leader
| Posting date: | 08 December 2025 |
|---|---|
| Salary: | £31,512 to £39,390 per year |
| Hours: | Full time |
| Closing date: | 18 December 2025 |
| Location: | Dartford, Kent |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Moat Homes Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Role Title: Customer Services Team Leader
Salary: £31,512 to £39,390 per annum (salary offered dependent on experience)
Hours: 35 hours per week, Monday-Friday
Contract: Permanent
Location: Dartford/Agile
We’re looking for a Customer Service Team Leader to join our team. You’ll be managing a team of Customer Services Advisors, ensuring that they achieve a high standard of customer service quality and meet targets for performance, productivity, and attendance.
Experience of working in a call centre environment, and use of call centre telephony systems is essential, as well as knowledge of using database systems.
We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, and our Dartford office.
To read about the role in more detail, please refer to the job description here: customer-service-team-leader.pdf
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)
Interested? We’d love to hear from you!
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Thursday 18 December. We will reach out via email if we would like to invite you for an interview.
As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Salary: £31,512 to £39,390 per annum (salary offered dependent on experience)
Hours: 35 hours per week, Monday-Friday
Contract: Permanent
Location: Dartford/Agile
We’re looking for a Customer Service Team Leader to join our team. You’ll be managing a team of Customer Services Advisors, ensuring that they achieve a high standard of customer service quality and meet targets for performance, productivity, and attendance.
Experience of working in a call centre environment, and use of call centre telephony systems is essential, as well as knowledge of using database systems.
We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, and our Dartford office.
To read about the role in more detail, please refer to the job description here: customer-service-team-leader.pdf
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)
Interested? We’d love to hear from you!
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Thursday 18 December. We will reach out via email if we would like to invite you for an interview.
As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.