Customer Service Assistant
| Posting date: | 08 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Millom, Cumbria |
| Remote working: | On-site only |
| Company: | Furness Building Society |
| Job type: | Permanent |
| Job reference: |
Summary
An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.
In this role you will:
• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
This role will be based at our Millom branch; you may be required to support our wider branch network when required.
In this role you will:
• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
This role will be based at our Millom branch; you may be required to support our wider branch network when required.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.