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Patient Services Lead

Job details
Posting date: 05 December 2025
Hours: Full time
Closing date: 19 December 2025
Location: Brentwood, Essex, CM15 8EH
Remote working: On-site only
Company: Nuffield Health
Job type: Permanent
Job reference: JR0093436_1764942334

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Summary

Patient Services Lead

Brentwood Hospital | Administration | Permanent | Full Time

Up to £30,000.00 per annum, dependent on experience

37.5 hours per week

Nuffield Health is the UK's largest Healthcare Charity. We're passionate about building a healthier nation. And we're shaping an outstanding patient experience. It starts with great leadership. It starts with you.

As a Patient Services Lead at our Brentwood Hospital, you will bring experience in a similar customer facing environment. Ideally, you've held a Team Leader role that's equipped you with the essential skills and understanding to succeed here. And, of course, you're also dedicated to providing the highest standard of care. You will also have good communication skills and ideally the knowledge and understanding of clinical terminology.

As a Patient Services Lead, you will:

  • Demonstrate positive behaviour, attitude and outlook to support the Patient Services Manager at all times, especially in terms of setting standards to team members and presenting a united front around business and strategic decisions

  • Show excellent customer service skills as part of the Patient Services Teams

  • Ensure the work within the areas of administration and support meets all required standards and time scales

  • Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately

  • Manage work scheduling/rotas, approve time entries and annual leave requests

  • Work as part of the team including occasional shift work

  • Complete staff one to ones, PDR and all other management duties

  • Manage team compliance with Mandatory training

  • Manage Health and Safety compliance withing Patient Services areas

  • Ensure department KPIs are being met

  • To ensure the department is fully covered

  • To support other areas within Patient Services if required

To succeed as a Patient Services Team lead, you will need:

  • Supervisory experience for a minimum of two years

  • Previous experience of leading a team of a minimal of eight

  • Motivate staff and build and maintain positive morale within the workplace

  • To act as the first point of contact for many of our patients you will need to be polite, professional and be able to show empathy and to be the patients ambassador

  • Excellent communication skills and ability to disseminate information

  • Excellent Interpersonal skills

  • Have a positive outlook to change, ability to adapt and have a flexible approach

  • Ability to review and refine admin processes

  • Ability to present to a group in meeting situations

  • Ability to work under your own initiative

  • Experience of working in a customer facing environment

  • Computer literacy, data base and MS Outlook skills are essential

  • Ability to remain calm and take control of situations where necessary

  • Ability to learn quickly and retain a variety of information

Nuffield Health Brentwood Hospital

Our modern, well-equipped hospital provides a range of services and treatments from outpatients and minor procedures through to inpatients and major surgical specialties. Hospital facilities include 42 beds, 4 Theatres, an Endoscopy Suite, 16 consulting rooms, MRI, CT, General Imaging, Pathology, Physiotherapy, and an onsite Pharmacy. We are established as one of the leading providers of healthcare in the area and have just completed a major refurbishment of the Endoscopy Unit. With excellent patient satisfaction rates, we are proud of our reputation for clinical excellence and outstanding care. Brentwood hospital specialises in orthopaedics, general surgery, men's and women's health, children's services, and cosmetic surgery.

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Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.

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