Insurance and Damage Controller
| Posting date: | 05 December 2025 |
|---|---|
| Salary: | £28,500 per year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Banbury, Oxfordshire |
| Remote working: | On-site only |
| Company: | CEVA Logistics |
| Job type: | Permanent |
| Job reference: | 570295 |
Summary
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Our Finished Vehicles Logistics Operation based in Chipping Warden is looking for a Damage and Insurance Controller to join the team. In this role you will ensure that all out of service vehicles are expedited back into service to maximise the number of sales opportunities for our clients.
This is a Monday to Friday role 08:30-17:00.
WHAT ARE YOU GOING TO DO?
Reporting to the Technical Services Manager, you will play a crucial role in ensuring that all vehicle damage, repairs, insurance cases, and associated administrative processes are handled efficiently and with complete accuracy. This position requires a hands-on approach, as you will also be responsible for physically assessing vehicle damage to determine the extent of repairs required and to support accurate reporting.
You will manage the full lifecycle of vehicle damage cases from the initial assessment and scheduling of vehicles into approved repairers, through to monitoring repair progress and confirming completion. Part of this responsibility includes identifying any unusual delays that may affect service delivery and escalating them promptly to maintain operational standards.
You will ensure that all reported damage is actioned without delay and supported by a clear, comprehensive audit trail. Working closely with insurance companies, you will follow all required procedures and provide accurate documentation throughout each claim.
You will coordinate both the collection and return of vehicles with repairers, conducting thorough quality inspections upon arrival to confirm work has been completed to the required standard.
You will expedite repairer invoices, verify their accuracy, and approve them before forwarding to the Accounts department with all necessary supporting documentation and correct billing instructions. As a key point of communication, you will liaise directly with clients, providing timely updates and addressing any delays or issues that arise, ensuring a high level of customer service and transparency at all times.
WHAT ARE WE LOOKING FOR?
Our ideal candidate is detail-driven individual with experience in a vehicle management environment and a solid understanding of repair and insurance claims procedures. You will have administrative experience and be confident using IT systems, including Microsoft Office. Strong communication skills are essential as you will be dealing with clients, insurers, and internal teams daily. Excellent attention to detail, along with strong analytical and problem-solving skills, is vital to ensure accuracy throughout the repair and claims process.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Our Finished Vehicles Logistics Operation based in Chipping Warden is looking for a Damage and Insurance Controller to join the team. In this role you will ensure that all out of service vehicles are expedited back into service to maximise the number of sales opportunities for our clients.
This is a Monday to Friday role 08:30-17:00.
WHAT ARE YOU GOING TO DO?
Reporting to the Technical Services Manager, you will play a crucial role in ensuring that all vehicle damage, repairs, insurance cases, and associated administrative processes are handled efficiently and with complete accuracy. This position requires a hands-on approach, as you will also be responsible for physically assessing vehicle damage to determine the extent of repairs required and to support accurate reporting.
You will manage the full lifecycle of vehicle damage cases from the initial assessment and scheduling of vehicles into approved repairers, through to monitoring repair progress and confirming completion. Part of this responsibility includes identifying any unusual delays that may affect service delivery and escalating them promptly to maintain operational standards.
You will ensure that all reported damage is actioned without delay and supported by a clear, comprehensive audit trail. Working closely with insurance companies, you will follow all required procedures and provide accurate documentation throughout each claim.
You will coordinate both the collection and return of vehicles with repairers, conducting thorough quality inspections upon arrival to confirm work has been completed to the required standard.
You will expedite repairer invoices, verify their accuracy, and approve them before forwarding to the Accounts department with all necessary supporting documentation and correct billing instructions. As a key point of communication, you will liaise directly with clients, providing timely updates and addressing any delays or issues that arise, ensuring a high level of customer service and transparency at all times.
WHAT ARE WE LOOKING FOR?
Our ideal candidate is detail-driven individual with experience in a vehicle management environment and a solid understanding of repair and insurance claims procedures. You will have administrative experience and be confident using IT systems, including Microsoft Office. Strong communication skills are essential as you will be dealing with clients, insurers, and internal teams daily. Excellent attention to detail, along with strong analytical and problem-solving skills, is vital to ensure accuracy throughout the repair and claims process.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.