Quality and Resilience Manager
| Posting date: | 05 December 2025 |
|---|---|
| Salary: | £16.50 per hour |
| Additional salary information: | £16.50 an hour |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | Andover, SP10 3JY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0993-25-0005 |
Summary
Job Summary: This post covers the management of quality provision within the practice as well as maintaining the resilience of IT and other services. Challenges: Balancing the service priorities of the practice; maintaining a friendly and welcoming demeanour in the face of demands that may not be capable of achievement and where there may be barriers to understanding. Dealing with sensitive, confidential and sometimes distressing information. Job Responsibilities: Quality Duties Rescheduling patients in the event of clinical staff sickness. Working with the team to deliver CQC compliance, in preparedness for CQC inspection. Manage the Policies and Procedures Register, support and administer updates and annual reviews, and help support the adoption and acceptance from the wider practice team Overseeing staff training to ensure that mandatory training for all staff remains in date. Support Management to investigate complaints and Significant Events, whilst maintaining an up-to-date register of events and outcomes. Managing learning event meetings and ensuring that learning is fed back to the team. Overseeing DSQS audits and other audits as they arise. Creating EMIS searches to ensure quality is maintained, which may include medical safety searches, and other searches to ensure that patient safety is not compromised. Overseeing the work of the Bloods Team (this is the team that look after the regular blood monitoring patient recalls). Oversee infection control compliance and audit, alongside the clinical lead. Arrange Fire Safety inspections and Fire Evacuations drills. Ensure that daily, weekly and monthly fire audits are completed. Carry out Fire Marshall duties when required Arrange PAT Testing and Calibration of relevant equipment. Oversee the legionella testing and ensure the practice is complaint and safe. Manage the external cleaning contract. Support and maintain and update the Business Continuity Plan Other duties as required by partners/ GPs & Practice Manager. Information Technologyand other services Have a working knowledge of appropriate software and hardware. Resolve IT issues as they arise, including system failure, computer upgrades, printer problems, and any other third-party applications, including those integrated with the clinical system. Manage faults with intruder and fire alarms as they arise. Manage the telephone system to ensure that service is maintained. Manage the waiting room TV screen. Assist where necessary with Online Access issues.