Outpatient Receptionist & Administrator | The Royal Marsden NHS Foundation Trust
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 per annum |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Chelsea, SW3 6JJ |
| Company: | The Royal Marsden NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7661206/282-SA1066 |
Summary
We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service for the within the outpatients department.
The successful applicant will be expected to have the ability to carry out all administration services and functions within the department for NHS patients.
You should have experience working with a variety of booking systems and be familiar with working to varied processes.
This is an exciting opportunity for someone wishing to have an extremely worthwhile and varied job within a friendly, supportive atmosphere. We would welcome candidates who have experience within patient or customer facing roles and can demonstrate they can deliver to a high standard. Post is essential to facilitate the efficient running of the outpatients department and support clinical teams/consultants in clinic.
The receptionist/administrator in the Outpatient & RDAC department will work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, ensuring that patients are checked in and any future bookings for patients are made in a timely way.
To proactively address enquiries e.g. from patients, relatives and clinical staff. They must also promote and encourage a caring and supportive environment for patients both in person and on the telephone, ensuring that they are attended to in a timely manner.
Provide administrative support for the preparation of clinics, coordination in clinics and scheduling of appointments in epic.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information please refer to the job description and personal specification
• On a rotational basis to ensure expected cover is in place for Reception and phones for the day. To ensure that regular communication is made regarding waiting times for patients.
• To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
• Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.
This advert closes on Thursday 18 Dec 2025
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