Helpdesk Advisor (UKSV)
| Posting date: | 05 December 2025 |
|---|---|
| Salary: | £27,405 per year |
| Hours: | Full time |
| Closing date: | 17 December 2025 |
| Location: | Glasgow |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 440277/1 |
Summary
The role of a UKSV Helpdesk Advisor will require collaborative working within UKSV and across the vetting enterprise. You will be the initial point of contact and the voice for UKSV - you will be responsible for assisting our customers and applicants with a range of vetting queries over a variety of different channels and be our first point of contact for any customer enquiries and 1st tier complaint escalations.
As a Helpdesk Advisor, the key requirements of your role will include but not be limited to:
- Being the first point of contact resolution for UKSV customers through all access channels for all enquiries, providing professional advice and assistance relating to the delivery of UKSV services
- Processing high volumes of customer enquiries via telephone, email and digital channels, without compromising quality
- Problem solving and achieving positive outcomes for customers in a timely manner
- Consistently delivering to customer service Key Performance Indicator targets and service standard targets, taking a proactive and positive approach to Customer Care and ensuring satisfaction
- Carrying out all administration functions relative to customer services effectively and within agreed service standards. This includes accurately recording, storing, inputting and updating information into the relevant IT system and ensuring all records and systems are up to date
- Promoting and maintaining excellent customer relationships, adopting a customer focused approach at all times
- Potentially be trained on vetting cases to aid understanding of the overall vetting process
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.