Complex Case Coordinator
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £27,000.00 to £35,000.00 per year |
| Additional salary information: | £27000.00 - £35000.00 a year |
| Hours: | Full time |
| Closing date: | 22 December 2025 |
| Location: | Northwood, HA6 1BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0480-25-0034 |
Summary
Key Responsibilities: Case Coordination and Patient Support Acting proactively as the main point of contact for patients navigating the Harrow Health Adult ADHD pathway. Work with patients closely and support them through referral screening, assessment preparation, medication titration, follow-up appointments, and shared-care transitions. Identify barriers such as comorbid mental health conditions, housing issues, executive functioning challenges, or safeguarding concerns. Facilitate reasonable adjustments for patients who struggle with communication, paperwork, digital access, or appointment attendance. Good problem-solving skills and ability to navigate multiple care pathway on behalf of patient. Build and maintain strong external relationships with other NHS and health organisations Pre-Assessment and Assessment Support: Provide signposting to psychoeducation resources and local neurodiversity support services. Coordinate appointment scheduling and send reminders to reduce non-attendance. Support During Medication Titration Liaise with consultants, independent medical prescribers and GPs to maintain clear communication of patients medication journey with Harrow Health. Track medication progress and ensure any follow up tasks and monitoring information is collected in timely manner. Support transitions to GP shared-care agreements or long-term prescribing arrangements. Managing Complexity and Risk Identify and escalate concerns such as suicidality, substance misuse, domestic abuse, safeguarding issues, self-neglect, or severe functional impairment. Coordinate with mental health teams when patients have co-existing conditions such as anxiety, depression, ASD, trauma histories, bipolar disorder, or personality-related difficulties. Provide crisis information and ensure safety measures are in place. Monitoring incidents and ensuring quality reporting. Multi-Disciplinary Team (MDT) Support Prepare documents and information for ADHD MDT meetings. Ensure actions from MDT discussions are logged and followed up. Work across teams including psychiatry, primary care, community mental health teams, psychology, and voluntary sector neurodiversity services. Administrative and Data Responsibilities Maintain accurate records using NHS systems such as EMIS. Support service audits and quality improvement projects. Produce progress reports and escalate caseload issues to the ADHD Service Lead. Skills and Competencies Strong organisational abilities and experience managing complex caseloads. Effective communication skills with adults with ADHD and neurodiversity-related needs. Ability to recognise and escalate risk appropriately. Understanding of ADHD in adults and related comorbidity patterns. Competence using NHS digital systems.