Primary Care - Receptionist & Care Navigator
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £37,580,608.00 per year |
| Additional salary information: | £37580608.00 - £37580608.00 a year |
| Hours: | Full time |
| Closing date: | 20 December 2025 |
| Location: | Liverpool, L21 9JN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0368-25-0071 |
Summary
Care Navigator & Medical Receptionist Do you have customer service and administration experience? We are looking for a Care Navigator/Medical Receptionist, which is a dual role in our Primary Care Hub and GP practices.You will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner. Salary: £18,067.55 per annum, Location: Primary CareNetherleyHealth Centre Contract: Permanent Shifts: Various shifts between Monday Friday between 07.45 18.30, 27.5 hours per week What will you be doing Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures. Open & close premises, complete security checks and ensure all clinical rooms are prepared. Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services. Ensure that all patients and visitors are greeted professionally & politely and attendance is logged through the system. Deal with any questions and queries that arise. Provide administration support to the wider primary Care team and action and follow up calls to other services as required. Provide operational support to the onsite practice team and clinical team. Record all essential information in a concise and accurate manner using EMIS Web system processes. Liaise with other services to request any instructions given by the clinical team, ensure all information logged. Understand local referral arrangements/pathways for holistic support from a wide range of sectors. Ensure patient confidentiality at all times Be familiar with and adhere to PC24 Standard Operating Procedures. Be patient focused, ability to show patience, empathy and compassion via the telephone and face to face. What do I need Excellent verbal and written communication skills. Flexibility to work as a team and independently. An understanding of the importance of recording accurate data in a confidential manner Great IT skills including all Microsoft package experience of EMIS is also desirable. Previous experience in a call handling and reception positions About us Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff.We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities.We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Whats on offer? £18,067.55 per annum, Permanent contract, 27.5 hours per week 27 days annual leave (pro rata) previous NHS service will be taken into account. NHS pension scheme NHS car fleet scheme NHS home electronics scheme Cycle to work scheme Eligible to apply for blue light card Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts. Colleague events Come join our proud team! This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.