Medical/Clinic Coordinator
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £27,319 to £30,378 per year |
| Hours: | Full time |
| Closing date: | 03 January 2026 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3288925LH |
Summary
Join the University of Southampton Auditory Implant Service (USAIS) as Medical/Clinic Co-ordinator and make a meaningful impact in the lives of cochlear implant and auditory implant users. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care. For information on the Service please look at the website http://ais.southampton.ac.uk/
About the role:
Location: University of Southampton Highfield Campus, Building 19
Working hours: Monday to Friday 9am-5pm
Job Purpose: To provide secretarial and administrative support to the University of Southampton Auditory Implant Service (USAIS), providing a centralised point of contact for patients, colleagues and partners, and managing patient ongoing care.
What you will do:
Provide end-to-end support and perform administrative tasks relating to the management of patients, following correct procedures and applying a good working knowledge of complex administrative systems
Work independently and manage own workload, whilst supporting team members when needed
Provide consultant surgeons with medical secretarial support during AIS ENT clinics
Communicate sensitively with patients who have severe and profound hearing loss, acting as a centralised point of contact in various forms of communication
What you will bring:
Excellent communication skills, with a proven ability to prioritise and manage a busy workload
Proven ability to maintain accurate records with impeccable attention to detail, and an awareness of the importance of confidentiality in managing sensitive information
Strong teamwork skills and the ability to build positive working relationships
Ability to thrive and support colleagues in a noisy working environment.
Special requirements:
Excellent communication skills are essential along with strong multitasking & prioritisation skills
The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
A DBS check at Standard level is required for this role; this will be carried out by the University
Working at UoS:
We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
Enjoy a generous holiday allowance and additional university closure days
We support flexible working arrangements.
Informal Enquiries:
Contact Illeanna Smith 02380 593522 or i.l.smith@soton.ac.uk
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care. For information on the Service please look at the website http://ais.southampton.ac.uk/
About the role:
Location: University of Southampton Highfield Campus, Building 19
Working hours: Monday to Friday 9am-5pm
Job Purpose: To provide secretarial and administrative support to the University of Southampton Auditory Implant Service (USAIS), providing a centralised point of contact for patients, colleagues and partners, and managing patient ongoing care.
What you will do:
Provide end-to-end support and perform administrative tasks relating to the management of patients, following correct procedures and applying a good working knowledge of complex administrative systems
Work independently and manage own workload, whilst supporting team members when needed
Provide consultant surgeons with medical secretarial support during AIS ENT clinics
Communicate sensitively with patients who have severe and profound hearing loss, acting as a centralised point of contact in various forms of communication
What you will bring:
Excellent communication skills, with a proven ability to prioritise and manage a busy workload
Proven ability to maintain accurate records with impeccable attention to detail, and an awareness of the importance of confidentiality in managing sensitive information
Strong teamwork skills and the ability to build positive working relationships
Ability to thrive and support colleagues in a noisy working environment.
Special requirements:
Excellent communication skills are essential along with strong multitasking & prioritisation skills
The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
A DBS check at Standard level is required for this role; this will be carried out by the University
Working at UoS:
We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
Enjoy a generous holiday allowance and additional university closure days
We support flexible working arrangements.
Informal Enquiries:
Contact Illeanna Smith 02380 593522 or i.l.smith@soton.ac.uk
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.