Senior IT Technician (Support Services)
| Posting date: | 04 December 2025 |
|---|---|
| Salary: | £32,000 to £36,000 per year |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | IFAA198182 |
Summary
This is a full-time, days-based role working 37 hours per week, with occasional flexibility required to support system work outside core hours.
We are looking for a proactive, technically skilled Senior IT Technician to join our team at Independent Forgings and Alloys (IFA), a leading provider of high-integrity, critical components to global industries including Aerospace, Oil and Gas, Power Generation, Off Highway and Industrial Processing.
This is an exciting opportunity to join a thriving organisation that places our people at the heart of decision-making and continues to invest significantly in technology, innovation, and operational excellence as we work towards our ambition to become the greatest forge in the world.
The Senior IT Technician will play a key role in ensuring the reliability, security, and performance of our IT infrastructure, supporting users across site, and contributing to continuous improvement projects that enhance the efficiency and resilience of our operations.
Independent Forgings and Alloys Ltd (IFA) sits uniquely as the only single-sited forge with open-die radial, press, hammer & ring rolling and closed-die extrusion, drop stamp and blade forging in the world. Over recent years, substantial investment and rapid growth have allowed us to double our turnover, and we are committed to strengthening our IT capability as part of our next phase of development.
Purpose of the Role
Reporting to the IT Manager, you will provide expert technical support to colleagues across the business, managing user access, resolving hardware and software issues, maintaining systems, and contributing to IT improvement projects.
A typical day may include:
Supporting colleagues via onsite and remote access, resolving first- and second-line IT issues
Managing user account creation, permissions and access through Active Directory and related systems
Setting up and maintaining IT access for all users, including devices, software, and connectivity
Troubleshooting hardware and software issues across desktops, laptops, printers, mobile devices and common business applications
Providing support and configuration for Microsoft 365, Microsoft Office, Business Central and other business-critical systems
Delivering network support including diagnosing Wi-Fi, VPN and connectivity issues
Managing and maintaining IT assets, including purchasing, upgrading and replacing hardware
Assisting with server installation, configuration, patching and maintenance (Windows, Linux or cloud-based)
Working with external IT providers as required
Supporting business improvement projects requiring IT input
Ensuring robust network security through firewall management, endpoint security, patching and threat monitoring
Implementing security policies and ensuring compliance with standards such as GDPR and ISO 27001
Identifying vulnerabilities and contributing to disaster recovery and backup planning
Logging and tracking incidents in line with ITIL best practice
Creating user documentation and delivering basic training to enhance user competence and productivity
Operating in line with the company’s Operating System, supporting visual management and providing timely updates on workload and system status
Qualifications / Skills
Essential:
Strong knowledge of Windows Server (Active Directory, Group Policy, PowerShell)
Networking experience including TCP/IP, DNS, DHCP, VPN, VLANs and firewall management
Microsoft 365 administration experience
Experience with virtualisation platforms (VMware, Hyper-V)
Database management (SQL Server, MySQL, PostgreSQL)
Strong security awareness: patch management, endpoint protection, backup and disaster recovery
Excellent communication skills, supporting users at all levels
Strong attention to detail and accurate documentation skills
Good time management and ability to work under pressure
1–3 years’ experience in IT support/helpdesk roles
A Full UK driving licence is advantageous due to occasional travel between areas of the site.
About Independent Forgings
Independent Forgings and Alloys (IFA) is one of Britain’s leading independent aerospace and industrial forgers. The unique feature about IFA is the combination of open and closed-die forging while also undertaking the whole production process from raw material to the finished product in one location. Operating from a 680 000ft2 facility in Sheffield, we manufacture high-integrity, open-die and closed-die forged components in nickel alloy, titanium, stainless steel and carbon alloys for customers and tier-one suppliers within the aerospace, nuclear, power generation, marine as well as oil and gas sector.
Why work for us?
At IFA we pride ourselves on being a great place to work. As one of the UK’s leading forge manufacturing companies we want to ensure that we attract, motivate and retain the right people to deliver a world class service to the company and our customers.
We offer you:
Holidays: 33 days annual leave, including bank holidays.
Pension Scheme: We are committed to helping you plan for the future, with a 5% employer contribution to your pension.
Bonus Scheme: Performance-related bonus linked to both team and company achievements.
We are looking for a proactive, technically skilled Senior IT Technician to join our team at Independent Forgings and Alloys (IFA), a leading provider of high-integrity, critical components to global industries including Aerospace, Oil and Gas, Power Generation, Off Highway and Industrial Processing.
This is an exciting opportunity to join a thriving organisation that places our people at the heart of decision-making and continues to invest significantly in technology, innovation, and operational excellence as we work towards our ambition to become the greatest forge in the world.
The Senior IT Technician will play a key role in ensuring the reliability, security, and performance of our IT infrastructure, supporting users across site, and contributing to continuous improvement projects that enhance the efficiency and resilience of our operations.
Independent Forgings and Alloys Ltd (IFA) sits uniquely as the only single-sited forge with open-die radial, press, hammer & ring rolling and closed-die extrusion, drop stamp and blade forging in the world. Over recent years, substantial investment and rapid growth have allowed us to double our turnover, and we are committed to strengthening our IT capability as part of our next phase of development.
Purpose of the Role
Reporting to the IT Manager, you will provide expert technical support to colleagues across the business, managing user access, resolving hardware and software issues, maintaining systems, and contributing to IT improvement projects.
A typical day may include:
Supporting colleagues via onsite and remote access, resolving first- and second-line IT issues
Managing user account creation, permissions and access through Active Directory and related systems
Setting up and maintaining IT access for all users, including devices, software, and connectivity
Troubleshooting hardware and software issues across desktops, laptops, printers, mobile devices and common business applications
Providing support and configuration for Microsoft 365, Microsoft Office, Business Central and other business-critical systems
Delivering network support including diagnosing Wi-Fi, VPN and connectivity issues
Managing and maintaining IT assets, including purchasing, upgrading and replacing hardware
Assisting with server installation, configuration, patching and maintenance (Windows, Linux or cloud-based)
Working with external IT providers as required
Supporting business improvement projects requiring IT input
Ensuring robust network security through firewall management, endpoint security, patching and threat monitoring
Implementing security policies and ensuring compliance with standards such as GDPR and ISO 27001
Identifying vulnerabilities and contributing to disaster recovery and backup planning
Logging and tracking incidents in line with ITIL best practice
Creating user documentation and delivering basic training to enhance user competence and productivity
Operating in line with the company’s Operating System, supporting visual management and providing timely updates on workload and system status
Qualifications / Skills
Essential:
Strong knowledge of Windows Server (Active Directory, Group Policy, PowerShell)
Networking experience including TCP/IP, DNS, DHCP, VPN, VLANs and firewall management
Microsoft 365 administration experience
Experience with virtualisation platforms (VMware, Hyper-V)
Database management (SQL Server, MySQL, PostgreSQL)
Strong security awareness: patch management, endpoint protection, backup and disaster recovery
Excellent communication skills, supporting users at all levels
Strong attention to detail and accurate documentation skills
Good time management and ability to work under pressure
1–3 years’ experience in IT support/helpdesk roles
A Full UK driving licence is advantageous due to occasional travel between areas of the site.
About Independent Forgings
Independent Forgings and Alloys (IFA) is one of Britain’s leading independent aerospace and industrial forgers. The unique feature about IFA is the combination of open and closed-die forging while also undertaking the whole production process from raw material to the finished product in one location. Operating from a 680 000ft2 facility in Sheffield, we manufacture high-integrity, open-die and closed-die forged components in nickel alloy, titanium, stainless steel and carbon alloys for customers and tier-one suppliers within the aerospace, nuclear, power generation, marine as well as oil and gas sector.
Why work for us?
At IFA we pride ourselves on being a great place to work. As one of the UK’s leading forge manufacturing companies we want to ensure that we attract, motivate and retain the right people to deliver a world class service to the company and our customers.
We offer you:
Holidays: 33 days annual leave, including bank holidays.
Pension Scheme: We are committed to helping you plan for the future, with a 5% employer contribution to your pension.
Bonus Scheme: Performance-related bonus linked to both team and company achievements.