Anticoagulation Administrator
| Posting date: | 03 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 17 December 2025 |
| Location: | Chichester, PO19 6SE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9279-25-2231 |
Summary
Act as a point of contact for patients, carers and telephone callers Provide and receive complex and sensitive information such as personal medical information To deal with enquires from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required To liaise between laboratory staff and users of the service and deal with telephone enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required To work as part of a team and liaise with Medical Laboratory Assistants, Biomedical Scientists within the Haematology and Pathology Departments. To work alongside Trust colleagues in order to contribute to the Trust vision We Care and to contribute fully towards Western Sussex Hospitals NHS Trust corporate objectives, divisional and departmental delivery plans. Demonstrate respect, dignity and privacy of all staff and patients and act with kindness and courtesy. Attend regular staff meetings to ensure effective communication of departmental standards and issues. To provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW. Book clinic appointments where appropriate. To identify and problem solve on-going service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate. Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner. Close working with the Administration Manager to ensure constantly updated system reviews, patient management and best practice. Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention. Contribute to the provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors. Answering patient telephone line including managing the answerphone system, dealing with complex anticoagulation queries, rebooking appointments as appropriate. Passing on advice provided by the Clinical Nurse Specialist when required. Book patient clinic appointments using CAREFLOW To use the 4s DAWN Anticoagulation Dosing System and enter patient data as required in an accurate and agreed timely manner Upload relevant documentation into DAWN and Evolve to develop a paperless environment