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Customer Service Administrator

Job details
Posting date: 03 December 2025
Salary: £16.59 to £21.57 per hour
Hours: Full time
Closing date: 02 January 2026
Location: Caldicot, Monmouthshire, NP26 3RA
Remote working: On-site only
Company: Acorn Recruitment
Job type: Temporary
Job reference: BBBH37449_1764757381

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Summary

Customer Service Administrator

Magor | £16.59-£21.57 per hour | 8am-4pm | Monday to Friday | Full-time | Temporary |

Introduction

Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.

Key Duties

  • Archiving all intakes from Magor Brewery, 3PL warehouses, and other sites.

  • Processing receipts in WMS and SAP systems and filing depot paperwork, including Magor Bulk Beer.

  • Matching supplier invoices.

  • Resolving supplier invoice matching queries in line with the daily POD tracker.

  • Ensuring all Duty regulations are followed and EMCS is regularly updated for inbound deliveries.

  • Ensuring customers follow EMCS rules for outbound deliveries.

Requirements

Experience:

  • Strong organisational and decision-making skills.

  • Able to communicate at all levels.

  • Experience working in a team environment.

  • Strong customer focus.

  • Experience working to targets.

  • Trustworthy and discreet.

  • Able to handle private and confidential issues with integrity.

Technical Competencies:

  • ERP and/or WMS experience.

  • Good written and verbal communication skills.

  • Analytical approach.

  • Ability to adapt to new processes and ways of working.

  • Logistics experience.

  • MS Office skills (Excel) and other reporting tools.

Key Competencies:

  • Drive for results and sense of ownership.

  • Team player.

  • Structured, organised, and strong coordinating skills.

  • Strong analytical and problem-solving skills.

  • Strong leadership.

  • Ability to work effectively with people.

  • Minimum GCSE Maths and English Grade C or equivalent.

  • At least 12 months' experience in an office environment, preferably managing stocks and orders.

Interested?

Apply now!

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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