Operations Manager
| Posting date: | 03 December 2025 |
|---|---|
| Salary: | £35,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | L1 |
| Remote working: | On-site only |
| Company: | Pioneering People |
| Job type: | Permanent |
| Job reference: | AC/T285/OM-3112-43919 |
Summary
Operations Manager | Liverpool | Up to £40K & Great Benefits
Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation.
At IT Answers, we’ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group.
This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision.
What We Offer:
• Competitive salary (£35k - £40k) + performance bonus
• Pension and benefits
• Clear pathway into group-level or board-level leadership
• The opportunity to lead and shape the operations of a rapidly expanding international IT group
Key Responsibilities of the Operations Manager:
Operational Excellence
• Oversee day-to-day operations across three group companies.
• Ensure processes, structure, and service standards are consistently high.
• Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals.
Commercial & Sales Performance
• Drive sales accountability, activity, and target achievement.
• Review pipelines, forecasting, pricing, and proposals.
• Support continued revenue growth and commercial decision-making.
Service Delivery Leadership
• Ensure SLAs, response times, and service quality remain first-class.
• Improve processes, documentation, and technical standards.
• Act as a senior escalation point for key clients and internal teams.
Financial & Strategic Direction
• Support budgeting, cost control, margin improvement, and forecasting.
• Execute strategic plans set by Directors, ensuring real-world delivery.
• Lead cross-company initiatives and operational improvements.
People & Culture
• Lead and develop department heads and senior staff.
• Build a unified, accountable, high-performance culture.
• Manage performance, support growth, and drive team cohesion.
Skills & Experience:
Required:
• 5–10+ years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
• Strong commercial insight and experience managing multi-department performance.
• Proven ability to enhance operations, processes, and team alignment.
• Exceptional communication, leadership, and problem-solving skills.
• Calm, confident presence during escalations and critical events.
Preferred:
• Natural “ownership” mindset with strong financial understanding.
• Process-driven, structured, and strategically minded.
• Empathetic, fair, but firm when needed — a respected leader across teams.
Why IT Answers?
We’re a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses.
If you’re a driven, commercially sharp leader ready to make a real impact, we’d love to hear from you.
Apply now and help shape the next stage of the IT Answers Group journey.