Radiology Administration and Clerical Officer
| Posting date: | 03 December 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 17 December 2025 |
| Location: | Gateshead, NE9 6SX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9297-25-0523 |
Summary
As an Admin & Clerical Officer within Diagnostic Imaging, you will support the safe and efficient delivery of a high-quality radiology service. This role is essential to maintaining smooth patient pathways, clinical workflow and timely access to diagnostic imaging. The Radiology Department operates a 24-hour service, and you will be required to work flexibly Monday to Sunday, between 08:00 and 20:00 on a rotational basis, depending on service needs. Key Responsibilities Reception & Patient Coordination Provide a competent and efficient reception service across multiple areas (Main Radiology, MRI and Ultrasound). Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department. Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency. Respond to patient queries and telephone enquiries professionally, accurately and with empathy. Information Management & Record Handling Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times. Monitor task pads (e.g. ultrasound duty pad) and relay messages promptly and accurately. Action daily reports and ensure results are securely forwarded to referrers. Manage your workload effectively, prioritising tasks to meet operational deadlines. Specialist Administrative Support Process image transfer requests using the Image Exchange Portal (IEP), Cherwell (IT service desk) or Vocera, prioritising urgent blue light cases. Support image allocation for offsite reporting services. Coordinate medico-legal requests, ensuring all discs are encrypted and processed within required timeframes. Arrange retrieval of x-ray packets from onsite and offsite storage where required. General Administrative Duties Perform general admin tasks including filing, photocopying, scanning and data entry. Support ongoing service development and departmental improvement. Contribute to Safecare activities, promoting safe, efficient and convenient patient care. Teamwork, Flexibility & Values Adapt to changing service demands and support colleagues during busy periods. Be proactive and supportive of change within Radiology Services. Uphold and promote Equality, Diversity and Human Rights in all aspects of the role. Work collaboratively with colleagues across Radiology and wider clinical teams to ensure smooth service delivery for over 183,000 scans annually.