Digital Systems Training Administrator / Trainee Trainer
| Posting date: | 03 December 2025 |
|---|---|
| Salary: | £26,240.00 to £27,928.00 per year |
| Additional salary information: | £26240.00 - £27928.00 a year |
| Hours: | Full time |
| Closing date: | 17 December 2025 |
| Location: | Dartford, DA2 6QD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9252-25-0424 |
Summary
Managerial responsibilities: Perform routine and ad hoc administrative duties according to the various standard procedures within the team. A large proportion of the tasks require computer use. These include but are not restricted to the following: Answer phones and action as appropriate. This will involve both answering queries and taking action personally and deciding which more-complex queries should be passed on to relevant staff. Make training bookings into the team electronic diaries following the Standard Operating Procedure. Bookings may come from a variety of sources, eg email, telephone, in person, via the IT Service Desk Portal Organise training schedules by allocating trainers to sessions for Rotations and new intakes. Ensure training appropriate IT equipment is maintained and ready for training sessions Check answerphone and action accordingly. This will involve judging whether queries can be answered or actioned personally or need to be passed to relevant staff. Check incoming items on the IT Service Desk Portal and action (oldest calls first). Update calls as appropriate. Rebook outstanding DNAs and cancellations from rotations and new intakes Escalate to Digital Systems Training Manager any staff who DNA twice Emails check and action incoming requests, oldest first Emails follow up emails requiring action and check on progress, oldest first Filing as required (mainly emails and scanned documents with some paper-based) Please see attached job description for further information